IT Helpdesk Support (On-Site) jobs in United States
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Wilshire Law Firm · 2 weeks ago

IT Helpdesk Support (On-Site)

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$25/hr - $40/hr
date1+ years exp

Wilshire Law Firm is a distinguished legal practice specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. They are seeking an enthusiastic Help Desk Specialist to provide day-to-day technical support for users and systems, ensuring operational efficiency and excellent customer service within the IT Department.

ConsultingLegal
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide day-to-day technical support for users and systems, including Windows desktops/laptops, Microsoft 365, Intune device management, network infrastructure, video conferencing, Universal Print solutions, and PDF workflows
Monitor and promptly respond to incoming IT support tickets, aiming for a response within the IT department’s SLAs
Set up, configure, and maintain laptops, monitors, and peripheral equipment for new and existing users
Assist with user onboarding/offboarding, including system access and equipment setup
Troubleshoot common issues such as performance problems, login/password issues, printer connectivity, email delivery failures, account lockouts, and meeting connection/audio/video issues
Escalate unresolved or high-impact issues to senior IT staff or vendors, documenting troubleshooting steps and escalation rationale
Maintain accurate inventory of IT equipment, software, and user licenses
Ensure systems remain operational and provide support during outages
Document all support activities, resolutions, and communications in the ticketing system
Deliver excellent customer service to our users, and create a welcoming and positive experience for every interaction
Foster a friendly, approachable, and team-oriented environment—bringing positive energy to the workplace and building trust with colleagues and end users

Qualification

IT Helpdesk SupportMicrosoft 365Windows desktops/laptopsIntune device managementNetwork infrastructureVideo conferencingUniversal Print solutionsPDF workflowsCustomer serviceEagerness to learnTeam-oriented mindsetAttention to detailOrganizational skills

Required

1-3 years experience in IT Helpdesk Support or a similar role
Bachelor's degree in IT, Computer Science, or a related field
Ability to perform effectively in a fast-paced, high-pressure environment
Strong attention to detail and organizational skills
Team-oriented mindset with a positive, professional attitude
Eagerness to learn, while also able to work independently when needed
Ability to work on-site, Monday through Friday

Benefits

Paid time off and paid holidays
Opportunities for growth and advancement
Team outings and sponsored events
Employee referral bonus programs
Firm-paid Medical HMO with affordable upgrades
Firm-paid Life and AD&D insurance
Low-cost Dental and Vision plans
401k
FSA (Flexible Spending Account)
EAP (Employee Assistance Program)
Pet Insurance

Company

Wilshire Law Firm

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Wilshire Law Firm is a accident and injury law.
dateFounded in 2007
location
Los Angeles, California, USA
people-size501-1000 employees
web-link
https://wilshirelawfirm.com

H1B Sponsorship

Wilshire Law Firm has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Late Stage

Leadership Team

J
Jonathan Teller
Partner & Senior Trial Attorney
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Company data provided by crunchbase