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Hermès · 2 weeks ago

After Sales and Client Services Intern (2025 Semester 1) - Generation H

New York, NY

Internship

Onsite

Intern

$20/hr - $20/hr

Start in 2026 Winter

Hermès is a luxury brand known for its high-quality craftsmanship and dedication to customer experience. The After Sales and Client Development intern will support the Senior Manager of After Sales by providing administrative and analytical support on key global initiatives, learning the intricacies of the business and helping to streamline processes.

Consumer GoodsFashionHome DecorJewelryLifestyleManufacturing

Responsibilities

Working with the Senior Manager of After Sales on all aspects of the uniform dispatch process, from initial data gathering through uniform delivery, collaborating with partners in Paris as needed

Creating PowerPoint presentation decks for After Sales trainings

Working with the Client Development team on understanding the special-order process and identify opportunities to streamline it

Repair vendor validation– scheduling visits to and reviewing vendor tests

Conducting competitive market research to identify new repair vendors

Compiling After Sales meeting recaps

Special projects for After Sales and Client Services

Qualification

ExcelPowerPointAnalytical skillsMarket researchTime managementConfidentialityOrganization skillsInitiativeCommunication skills

Required

Enrolled in an Associates, Bachelor's, or Master's Degree program

Ability to prioritize and multi-task in a highly complex work environment

Ability to take initiative and work independently at times

Ability to manage multiple projects and work assignments

Ability to maintain confidentiality and to exercise discretion and professionalism with sensitive information

Ability to deliver information in a clear, concise manner

Strong Organization and follow-through skills

Time sensitive, accurate and highly dependable

Strong Excel skills, including the ability to create pivot tables and complete v-lookup

Proficiency in PowerPoint and Microsoft Word required

Preferred

Previous Internship Experience in Fashion or Luxury is a plus

Benefits

Attend a learning-focused guest-speaker series

Partner with a mentor who will provide feedback and coaching to support your professional skills development

Network with stakeholders

Collaborate on a capstone Generation H project

Company

Hermès

Glassdoor4.0

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.

Founded in 1837