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Knights of Columbus · 25 minutes ago

Visitor Services Specialist (Onsite)

Washington, DC

Full-time

Onsite

Entry Level

$49K/yr - $76K/yr

1+ years exp

Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families. The Visitor Services Specialist administers day-to-day operations at the Saint John Paul II Shrine, coordinating support for various visitor-related activities and ensuring smooth operations throughout the year.

Insurance

No H1B

Responsibilities

Serves as Manager on Duty on assigned days (including weekends) and supports Manager on Duty on other days as needed/during busy times. Includes managing the on-site support for groups during their visit, ensuring that approved resources are provided, including tours. (40% time)

Participates in staff and planning meetings with various offices to ensure the smooth operation of Shrine 365 days a year. Complies with all Knights of Columbus training and HR policies and PD expectations. (15% time)

Works on one specific area of responsibility as assigned by the manager (45% time). These areas, shared by the Visitor Services Team, include the following jobs: Calendaring (internal events and external groups), catering, room setup design, tours and training, supplies, and special projects. Each Visitor Services Specialist will be assigned one (or more) of these tasks, which can be changed/adapted as needed

Qualification

Customer serviceOralMicrosoft OfficeWritten communicationLocal attractionsCatholic protocolBABS degreeSpanish languageFrench languagePolish languageAttention to detail

Required

Experience working with diverse groups of people and providing exceptional customer service in a highly professional environment

Basic knowledge of the Washington, DC area, local attractions and religious sites, Metro, and general driving directions for Washington, DC

Strong oral and written communication skills

Attention to detail

Microsoft Office, including Word, Excel and PowerPoint

BA or BS degree

1-3 years of related experience or equivalent combination of training and experience

Authorization to work in the United States is required

Preferred

Knowledge and understanding of Catholic Church protocol and Knights of Columbus protocol preferred

Knowledge of the life and legacy of John Paul II a plus

Ability to speak Spanish, French, Polish or other languages a plus

Benefits

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.

Professional Development: Certifications, designation, and tuition reimbursement.

Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.

Health and Wellness:

• Short-term disability and term life insurance fully paid for by the company;

• Up to 12 weeks of childbirth leave under STD policy.

• One week of fully paid parental leave for all new parents, including adoptive and foster parents.

• A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions.

• Long-term disability insurance;

• Dental insurance;

• Vision insurance;

• Health club membership reimbursement;

• Employee Assistance Program