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Fluidra North America · 2 weeks ago

Technical & Warranty Support Rep II

Salt Lake City, UT

Full-time

Onsite

Entry Level

2+ years exp

Fluidra North America is a publicly listed company focused on developing innovative products and services for the pool markets. They are seeking a Technical & Warranty Support Rep II to provide troubleshooting assistance, warranty support, and customer service for pool owner customers, while documenting interactions and processing orders for replacement parts.

Consumer GoodsManufacturingWater

Responsibilities

Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes and other programs

Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary, sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded

Review and authorize warranty service work to be performed by independent service companies

Attend technical training classes in an effort to maintain current with troubleshooting products

Work with other team members to help achieve overall department goals and tasks

Qualification

Troubleshooting experienceTechnical aptitudeCustomer service experienceMS Office proficiencyCall center experiencePoolSpa Industry experienceOracle EBS experienceTyping speed 50 WPMMulti-tasking abilityCommunication skills

Required

2 years' experience delivering customer service with a positive attitude and cheerful disposition

Ability to type 50 WPM

Able to work in a fast-paced environment and have the ability to multi-task

Take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim

At least 6 months of “hands on” troubleshooting and/or repair experience desired

Strong written and verbal communication skills

Possess a technical aptitude with an electrical or mechanical background

Proficiency with MS Office tools

High school education or equivalent

Preferred

Experience with Oracle EBS a plus

Pool and Spa Industry experience a plus

Call center experience a plus

Benefits

Full range of health benefits including medical, dental & vision, short & long-term disability

11 Company Holidays

2 weeks of paid vacation

401(K) matching (100% of first 3% contributed, 50% of the next 2%)

Health and wellness programs / gym reimbursement

Educational assistance up to $7,000 per year

Company sponsored FUN events!

Generous product discounts

Company

Fluidra North America

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential and commercial pool markets, globally.

Founded in 1969

Carlsbad, California, USA

5001-10000 employees