DS Technologies Inc · 1 month ago
Customer/Billing SME / Designer
United States
Full-time
Remote
Senior Level
$55/hr - $55/hrDS Technologies Inc is a company that provides innovative IT services and solutions. They are seeking a Customer/Billing Subject Matter Expert (SME) / Designer to support National Grid by providing specialized guidance and functional support while mentoring team members to ensure high-quality service delivery.
Information Technology & Services
Responsibilities
Provide specialized insights in customer service processes and service order management
Resolve complex customer issues and provide functional guidance to support teams
Assist in creating and maintaining project documentation, training materials, and process guides
Coordinate with support and operational teams to ensure timely issue resolution
Train and mentor new associates during onboarding and knowledge transfer sessions
Develop and maintain a deep understanding of customer-specific business environments, processes, and service level agreements (SLAs)
Identify and resolve customer problems using defined procedures and document troubleshooting efforts
Qualification
Required
Strong experience as a Customer/Billing SME in energy/utilities domain
Expertise in customer service processes, service order management, and billing systems
Strong problem-solving, analytical, and communication skills
Experience mentoring and training team members
Ability to work independently in a remote environment
Preferred
Prior experience with National Grid or similar large energy utility clients
Familiarity with process documentation, training material development, and system design
Company
DS Technologies Inc
DS Technologies Inc - SUCCESS IS OUR DUTY At DS Technologies, we’re more than just a technology provider – we’re your strategic partner in navigating the digital revolution.
Founded in 2018
51-200 employees
H1B Sponsorship
DS Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (5)
2021 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase