DoubleVerify · 6 days ago
Senior Manager, Customer Success - Rockerbox
New York, NY
Full-time
Onsite
Mid, Senior Level
$106K/yr - $201K/yr
6+ years expDoubleVerify is a leading software platform for digital media measurement, data, and analytics. The Senior Manager, Customer Success will lead the Rockerbox CSM team, ensuring strategic customer interactions and driving measurable value while coaching the team and maintaining operational excellence.
AdvertisingAnalyticsBrand MarketingDigital MarketingSoftware
Responsibilities
Manage and develop a team of CSMs, owning team meetings, 1-1 meetings, and account reviews
Provide hands-on coaching by joining calls, listening to recordings, and offering real-time feedback
Ensure excellence in call hygiene, follow-ups, documentation, and proactive customer engagement
Serve as a first-line resource for questions and customer escalations to keep work moving quickly
Ensure CSMs enable customers to extract repeated and measurable value from Rockerbox
Guide the team in unlocking new use cases, creative applications, and product expansion opportunities
Raise excitement and advocacy by keeping customers informed, inspired, and engaged
Establish strong operating rhythms including Moments of Impact tracking, ROI storytelling checkpoints, success plan reviews, call reviews, and forecasting inputs
Ensure Vitally and Salesforce usage is accurate, consistent, and actionable
Improve playbooks, lifecycle handoffs, and team processes to scale high-quality execution
Use data to identify trends, performance needs, and workflow improvements
Collaborate closely with Implementation and Support to maintain seamless customer transitions across the lifecycle
Coach CSMs to identify when customer asks require deeper analytical support and guide appropriate routing to Professional Services
Share insights with Product to inform roadmap decisions
Build trusted relationships with senior stakeholders when needed
Focus on creating delight moments for our customers, obsession with how we can continually improve
Represent Rockerbox with energy, curiosity, and customer-first thinking
Qualification
Required
6 or more years of experience in Customer Success or Account Management within a SaaS organization, with hands on management experience
Operational leadership skills with comfort enforcing structure, consistency, and accountability
Ability to thrive in a fast-paced environment with shifting priorities and evolving processes
Strong communication skills and confidence in executive-facing interactions
Preferred
Experience with Vitally and Salesforce or similar tools
Experience with marketing measurement, attribution, or adtech/martech
Benefits
Bonus/commission (as applicable)
Equity
Benefits
Company
DoubleVerify
DoubleVerify is a software platform that specializes in digital media verification and advertising technology.
501-1000 employees
H1B Sponsorship
DoubleVerify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (10)
2023 (27)
2022 (29)
2021 (15)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$957.62MKey Investors
Providence Equity PartnersTiger Global ManagementCapital One Ventures
2023-08-07Post Ipo Secondary· $408.12M
2021-04-21IPO
2020-10-28Private Equity· $350M
Leadership Team
Mark Zagorski
Chief Executive Officer
Nisim Tal
Chief Technology Officer
Recent News
2025-12-13
Social Media Today
2025-12-12
Company data provided by crunchbase