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Hilliary · 1 month ago

Telecommunications Provisioning Technician

LAWTON, OK, USA

Full-time

Onsite

New Grad, Entry Level

Hilliary is a telecommunications company seeking a Telecommunications Provisioning Technician responsible for configuring, activating, and supporting telecommunications services. The role involves collaborating with various teams to ensure accurate provisioning and technical support while maintaining documentation and customer communication.

InternetTelecommunications

Responsibilities

Configure and provision VoIP, hosted PBX, SIP trunks, and related telecom services

Validate service orders and confirm technical requirements

Activate, test, and verify customer services for proper routing and performance

Perform number porting tasks including CSR validation, LNP submission, and customer coordination

Troubleshoot provisioning errors, activation failures, or VoIP configuration issues

Assist field technicians during onsite service deployments

Verify device configuration including phones, routers, switches, and ATAs

Maintain accurate records of service setups, configurations, and provisioning activities

Communicate with customers regarding activation windows and provisioning requirements

Coordinate with vendors, carriers, and internal teams for service delivery

Update CRM and ticketing systems with detailed technical notes

Follow internal standards, regulatory guidelines, and quality procedures

Participate in rotating on-call schedule for after-hours support and urgent service needs

Perform other duties as needed by Hilliary Communications

Qualification

VoIP provisioningIP networkingTechnical troubleshootingCompTIA Network+CCNAProvisioning platformsCommunication skillsOrganizational skillsAttention to detail

Required

Experience with VoIP provisioning, SIP services, or telecom support

Knowledge of IP networking (IPv4, DHCP, DNS, VLANs)

Strong analytical and technical troubleshooting skills

Ability to interpret porting documents such as CSRs and FOCs

Excellent communication and organizational skills

High level of accuracy and attention to detail

Preferred

CompTIA Network+, CCNA, or equivalent certifications

Experience with provisioning platforms, NPAC, or hosted PBX systems

Familiarity with telecom compliance requirements

Company

Hilliary

Hilliary is an innovative provider of ultra-fast broadband, digital cable TV, and telephone services to residential and business customers across Oklahoma.

Founded in 1958