Relay Robotics · 1 month ago
Enterprise Solutions Associate (S. Petersburg,Florida)
United States
Full-time
Remote
Entry Level
1+ years expRelay Robotics provides autonomous delivery robot solutions that improve operational efficiency, staff satisfaction, and patient care across leading healthcare systems. The Enterprise Solutions Associate supports the full customer lifecycle—from pre-sales assessment through deployment, training, adoption, and post-sales expansion, working directly with hospitals to ensure successful deployments and workflow automation.
Robotics
Responsibilities
Assist in gathering customer requirements, workflow details, and site information
Support solution architects in preparing diagrams, assessments, and configuration plans
Participate in customer discovery calls and pre-deployment planning sessions
Support project managers in executing deployment plans and tracking progress
Assist with on-site robot setup, route mapping, testing, and configuration
Prepare documentation, schedules, and resource plans for go-live activities
Help coordinate cross-functional work between Engineering, Field Ops, and Customer teams
Deliver or support training sessions for hospital staff across labs, pharmacy, and support services
Help create training materials, job aids, and workflow guides
Monitor early usage, gather feedback, and help customers reach stable adoption
Track utilization metrics, delivery volumes, and customer feedback
Identify opportunities for workflow optimization or new use cases
Assist senior team members in preparing expansion proposals and recommendations
Maintain strong working relationships with customer champions and departments
Document best practices, lessons learned, and customer requirements
Provide field feedback to Product and Engineering teams
Support the creation of deployment playbooks, checklists, and internal processes
Qualification
Required
1–3 years of experience in operations, technology support, field services, or solution delivery
Strong communication skills and comfort working directly with customer stakeholders
Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently
Willingness to travel to customer sites (20–40%)
Preferred
Experience with hardware/software deployments, mobile devices, or automation technology
Previous exposure to logistics workflows, hospital support services, or clinical project work
Experience delivering training or supporting end-users in a healthcare environment
Located in state of Florida
Company
Relay Robotics
Relay Robotics is a supplier of simple, sophisticated, autonomous service robots that work with humans safely, securely, reliably.
51-200 employees
H1B Sponsorship
Relay Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
$10MKey Investors
MK Capital
2022-05-02Series A· $10M
Leadership Team
Wade Pfeiffer
Chief Executive Officer
Steve Cousins
Chief Technology Officer
Recent News
Company data provided by crunchbase