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Enova International · 4 hours ago

Site Reliability Engineer - Incident Management/Resiliency (Hybrid)

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$57K/yr - $77K/yr

2+ years exp

Enova International is a leading financial technology company that provides online financial services through AI and machine learning. The role focuses on enhancing system resiliency through incident response, reporting, and analysis, while facilitating post-incident reviews and optimizing management of unexpected outages.

ConsumerCreditFinanceFinancial Services

No H1B

Responsibilities

Lead production incidents as part of our PI PIC (or Incident Commander) rotation after completing training, ensuring clear communication and resolution

Capture and maintain detailed documentation of incidents, contributing factors, and learnings in formal incident reports

Deliver documentation that is clear, comprehensive, and accessible to different types of audiences in a timely manner within the established SLAs

Facilitate and document blameless post-incident reviews that promote learning and continuous improvement

Collect and analyze incident data to identify systemic issues, risks, and trends

Work on improvements to how we collect, analyze, and learn from system failures

Qualification

Incident ManagementAnalytical skillsProblem-solving skillsSystems thinkingCommunication skillsOrganizational skillsOutagesProcess changesComfort with ambiguityMaturityJudgment

Required

2+ years experience in a technology or analyst role (e.g., Software Engineering, Systems, Operations, SRE, or Product)

A strong interest in how complex distributed systems operate—and how to make them more reliable

Analytical and problem-solving skills with a systems-thinking mindset

Strong communication skills, both verbal and written, with the ability to tailor messaging to technical and non-technical audiences

Comfort with ambiguity, and the ability to turn vague problems into actionable insights

Demonstrated maturity, sound judgment, and organizational awareness

Ability to coordinate the resolution of major incidents and post-incident reviews following Enova's Incident Management Process

Ability to seamlessly shift between high-urgency incident response and structured project work, with strong organizational skills and the capacity to manage projects independently

Preferred

Experience leading resolution of major system outages or production incidents

Experience driving large-scale technical or process changes

Benefits

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option (U.S. Based employees only)

PTO & paid holidays off

Sabbatical program (for eligible roles)

Summer hours (for eligible roles)

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Charitable matching and a paid volunteer day…Plus so much more!

Company

Enova International

Glassdoor3.9

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks.

Founded in 2004

Chicago, Illinois, USA

1001-5000 employees