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Microsoft · 2 weeks ago

Data Center Technician - CTJ - Poly

Fauquier County, VA

Full-time

Onsite

Mid, Senior Level

$33.46/hr - $55.67/hr

2+ years exp

Microsoft is a leading technology company, and they are seeking a Data Center Technician to support the U.S. Government Airgap team. The role involves performing diagnostics, troubleshooting, and managing hardware installations to ensure the quality and efficiency of data center operations.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues

Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures

Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches)

Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework

Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed

Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs)

Verify security compliance for decommissions and processes data-bearing devices for destruction

Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions

Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks

Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use)

Has pride and a sense of accountability for the service quality, completeness, and resulting user experience

Embody our culture and values

Qualification

IT equipment supportData Center operationsSecurity ClearanceComputer hardware knowledgeTechnical certificationsSafety complianceTeam collaborationProblem-solvingMentoring

Required

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role

The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination

This position requires successful verification of the stated security clearance to meet federal government customer requirements

You will be asked to provide clearance verification information prior to an offer of employment

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Preferred

Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology

2+ years experience working in a production, mission-critical 24x7x365 datacenter environment

Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications