Jewelers Mutual Group · 1 week ago
Account Manager - Strategic Partners
Neenah, WI
Full-time
Hybrid
Entry, Mid Level
2+ years expJewelers Mutual Group is a company dedicated to supporting the jewelry industry with over a century of expertise. The Account Manager - Strategic Partners will serve as the primary liaison for partner relationships, focusing on onboarding new partners, driving business growth, and ensuring regulatory compliance through training and support.
Financial ServicesInsuranceJewelryManufacturing
Responsibilities
Maintain and respond to communication via email and phone queue with partners and their associated agent
Serve as the partner’s program support resource by guiding them to successful performance metrics
Execute onboarding, including setup and training of a new partner on systems, processes, and sales techniques across multiple mediums and audiences
Administer and deliver business reviews with partners on a defined cadence
Help to provide a smooth transition from business development to onboarding phase in partnership with applicable party
Identify and execute on additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM's account management practices
Lead, troubleshoot, and resolve partner issues with a sense of urgency
Utilize Salesforce at organizational direction to build strong, accountable engagement tracking
Collaborate with appropriate business areas for to improve efficiencies and improve the partner, agent, and customer experience
Maintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contracts
Coordinate marketing materials and any technical requirements cross-functionally with internal and external parties
Qualification
Required
HS diploma or GED required
Must have experience with the MS Office Suite
Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade
A team-player who is energetic, flexible, collaborative, proactive
Ability to translate results to presentations that tell a story with appropriate calls-to-action
Keen eye for new opportunities to diversify distribution channels at the partner level
Strong relationship builder
Ability to measure incremental success toward overarching goals
Must be comfortable with managing healthy conflict
Take initiative without being prompted
Ability to effectively manage competing priorities and/or multiple time-sensitive projects
Preferred
advanced degree preferred
2+ years of customer facing experience preferred
Benefits
Performance bonuses
Generous paid time off
Top-tier retirement program with 401(k) matching and additional company contributions
50% charitable gift matching
Paid volunteer time to support nonprofit causes
Company
Jewelers Mutual Group
Since 1913, we’ve been committed to supporting the jewelry industry and putting customers at the center of everything we do.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Murphy
President and CEO
Michael Pelto
Senior Vice President, Chief Technology Officer
Recent News
PR Newswire
2026-01-09
2025-09-04
Company data provided by crunchbase