BNY · 20 hours ago
Vice President, OPS Account Management Manager II
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$130K/yr - $150K/yr
5+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The role of Vice President, OPS Account Management involves managing a team of Account Managers, ensuring client satisfaction, and contributing to the operational protocols of the Account Management function.
Financial Services
Responsibilities
Manage a team of Account Managers responsible for client accounts, including specialized or key accounts critical to team or function goals
Coach and guide staff on account planning, execution, and performance management
Set departmental priorities, allocate resources, and contribute to operating protocols for the Account Management function
Collaborate with Relationship Management and Client Service Delivery to ensure a seamless client experience and coordinate service levels
Track and report on team metrics and results, proactively call on accounts to ensure client satisfaction and identify growth opportunities
Serve as an escalation point for critical service issues and shepherd resolution
Recruit, motivate, and develop staff to maximize individual and team contributions and professional growth
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
5-7 years of total work experience, with 0-1 years of management experience preferred
Strong leadership and team management skills
Preferred
Experience in Account Management
Benefits
Generous paid leaves, including paid volunteer time
Access to flexible global resources and tools for your life’s journey
Focus on your health
Foster your personal resilience
Reach your financial goals
Company
BNY
We help make money work for the world — managing it, moving it and keeping it safe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
Company data provided by crunchbase