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KERV.ai · 19 hours ago

Lead, Client Success

New York, New York

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $90K/yr

4+ years exp

KERV.ai is an award-winning company based in Austin, TX that specializes in AI-powered video analysis and monetization. The Lead, Client Success role involves driving client servicing and ensuring a positive client experience throughout the campaign lifecycle, from pre-launch to execution.

AdvertisingContentDigital MediaMarketingVideo

Responsibilities

Lead Client/Publisher communication, balancing external needs with internal bandwidth across the Operations organization

Serve as a strategic partner to client/publishers throughout the pre-launch and launch phases of KERV activations, ensuring alignment on goals, timelines, and deliverables

Collaborate closely with client/publisher teams to prepare, optimize, and execute interactive ad experiences using Kerv technology

Coordinate cross-functional efforts to ensure smooth activation workflows, high-quality launch readiness, and successful go-live execution with publishing partners

Act as a trusted resource for publishers by addressing technical needs, troubleshooting issues, and proactively identifying enhancements that improve activation outcomes

Drive upsell and incremental strategy post launch of a client campaign

Stay up to date on industry trends and be able to speak to impacts to KERV business and products

Audit and confirm billing numbers for invoice procurement at the end of each month. Actualize CRM tool accordingly, with assistance from your Client Success Manager

Independently and effectively managing campaigns

Review and refine, as needed client reporting and drive the “Why Kerv” narrative, with support from Client Success Manager

Provide guidance to Client Success Manager and provide support for Associate Director and Manager as needed

Qualification

Digital advertisingAd technology toolsClient communicationMicrosoft OfficeSolution orientedDetail orientedCommunicationPresentation skills

Required

4+ years of relevant experience within advertising, marketing, or client service roles

Proficient in microsoft office (specifically excel, ppt)

Solution Oriented and Detail Oriented to ensure client details are captured

Comfortable Presenting and Leading Client Calls

Strong understanding of digital and programmatic advertising

Previous experience in planning, buying, and/or managing digital advertising campaigns

Proficiency with ad technology tools, systems, and platforms, including DSPs, DMPs, publisher or agency ad servers, and 3rd party measurement, research, and verification vendors

Strong communication skills- both written and verbal

Benefits

Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work

Competitive compensation packages

Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and healthcare concierge to support a simplified benefits experience for our staff

Mental Health Support via Samata Health paid 100% by KERV

401K with company match and 100% vesting on day 1

Unlimited referral bonuses

Flexible working schedules with remote and hybrid opportunities