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bolt.new · 3 hours ago

Customer Experience Engineer (Community)

United States

Full-time

Remote

Entry, Mid Level

StackBlitz is a company that innovates in software development with its technology WebContainers and the AI-powered builder Bolt.new. They are seeking a Customer Experience Engineer to engage with users, troubleshoot technical challenges, and advocate for customer needs while building relationships within the community.

Developer PlatformInformation TechnologySoftware

Responsibilities

Serve as a public-facing expert and ambassador for Bolt.new across social platforms, answering questions with empathy, clarity, and confidence

Engage with users in real time on Twitter/X, Reddit, Discord, LinkedIn, and other channels, helping them troubleshoot issues, discover new features, and celebrate wins

Troubleshoot and resolve technical issues, providing fast, high-quality support via email, and (occasionally) video calls

Create and improve self-serve resources: docs, how-tos, quick tips, and posts that make our users feel empowered

Surface insights and patterns from the community, turning feedback and sentiment into actionable input for Product and Engineering

Collaborate with internal teams to identify emerging issues early and advocate for the user in every conversation

Qualification

Troubleshooting front-end technologiesLLMsAPI integrationsVerbalWritten EnglishProblem-solving skillsFast learnerEmpathy in communicationCustomer-first mindset

Required

Comfortable representing the brand publicly and maintaining constructive, kind, on-brand interactions

Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS

Familiarity with databases, API integrations, and Chrome DevTools

Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses

Ability to translate technical concepts into clear, user-friendly explanations

Fast learner who thrives in a dynamic environment

Strong problem-solving skills with a customer-first mindset

Strong verbal and written English communication skills are required, as this role involves frequent collaboration with team members, stakeholders, and customers where English is the primary working language