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Byline Bank · 4 weeks ago

Client Onboarding Governance Manager (Hybrid, Chicago, IL)

Chicago, IL

Full-time

Hybrid

Senior Level

$104K/yr - $140K/yr

7+ years exp

Byline Bank, headquartered in Chicago, is a full-service commercial bank serving small- and medium-sized businesses and consumers. The Client Onboarding Governance Manager will oversee the client onboarding framework, ensuring compliance with BSA/AML requirements and enhancing the customer experience through standardized workflows and quality control.

Asset ManagementBankingCommunitiesCredit CardsFinanceFinancial ServicesFinTechLendingWealth Management

No H1B

Responsibilities

Serve as the centralized owner of client onboarding across all lines of business

Build strong partnerships with front-line teams to align onboarding practices with regulatory and internal policy requirements

Act as a liaison between BSA/AML, Operations, and business units to ensure seamless collaboration

Design and implement standardized onboarding templates, questionnaires, and documentation aligned with Customer Identification Program (CIP) / Customer Due Diligence (CDD) / Know Your Customer (KYC) requirements

Establish controls to ensure consistent capture of foundational information (e.g., valid SSN, Beneficial Ownership documentation)

Collaborate with Information Technology to leverage automation tools and eliminate manual inefficiencies

Support integration of onboarding data into centralized BSA/AML systems for consolidated customer views

Conduct and manage quality control reviews of onboarding activity across business units, identifying gaps, exceptions, and trends

Enhance Customer Risk Ratings by ensuring complete customer data flows into BSA/AML systems for accurate risk aggregation

Develop and deliver ongoing training tailored to front-line staff, with emphasis on CIP, Beneficial Ownership, and KYC expectations

All other duties as assigned

Qualification

BSA/AML experienceCIPCDDKYC knowledgeProcess improvementData integrationAML systems familiarityTraining program designMicrosoft Office proficiencyRelationship-building skillsCommunication skillsTime management