Point Broadband · 1 month ago
WFM Provisioner
Bristol, TN
Full-time
Hybrid
New Grad, Entry LevelPoint Broadband is a telecommunications company that focuses on provisioning and maintaining network services for customers. The WFM Provisioner role involves configuring, troubleshooting, and resolving issues related to service connections and customer premise equipment (CPE).
ComputerInformation TechnologyInternetTelecommunicationsWireless
Responsibilities
Support field personnel in provisioning customer services, troubleshooting automation failures and connection issues
Assist in replacing and re-provisioning Customer Premise Equipment (CPE) remotely
Ensure proper service activation, disconnection, and reassignment in the system
Regularly participate in training and stay informed about new networking technologies
Work closely with other departments to ensure seamless customer experience
Assist in network troubleshooting and service restoration efforts
Ensure that all provisioning tasks are completed accurately and efficiently
Ensure that all provisioning activities are in compliance with industry regulations, company policies, and security requirements
Stay updated on regulatory changes within the telecommunications industry that may affect service delivery and provisioning procedures
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Must be able to perform in a high stress environment
Proficient with Microsoft Word, Excel, and Outlook
Must be able to talk, hear, and communicate effectively
Required to use close vision, see colors, and be able to focus
Required to use hands to type, handle objects and paperwork
Required to work indoors with the occasional need to travel
Required to perform computer functions and operate routine office equipment
Required to perform moderate walking throughout the Point Broadband's facilities
Required to sit or stand for extended periods
Must be able to physically lift various equipment up to 25 or more pounds
Overtime may be required during times of high workload, outages, or staffing shortfalls
Preferred
Associate's degree in related field preferred. (Information Technology, Computer Science, etc.) preferred
Experience in telecommunications, network support, helpdesk and/or data experience preferred
Benefits
Medical (3 plans to choose from), Dental and Vision
Short Term Disability
Flexible Spending Accounts
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Uniform/Boot allowance \\Applicable by Position\\
Cell Phone Allowance \\Applicable by Position\\
Career Progression Opportunities
Discounted Broadband Services \\Where Applicable\\
Company
Point Broadband
Point Broadband is providing Internet services through its wireless broadband network to residential and business customers.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$42.83MKey Investors
Berkshire Partners
2026-01-05Acquired
2023-02-15Private Equity
2020-05-04Series Unknown· $26.5M
Leadership Team
John Treece
Chief Technology Officer
Joseph Puckett
Chief Operating Officer
Recent News
thefastmode.com
2026-01-14
MarketScreener
2026-01-05
Company data provided by crunchbase