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Trilogy · 20 hours ago

Team Leader (Residential)

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$60K/yr - $72K/yr

2+ years exp

Trilogy is a company focused on providing mental health services, and they are seeking a Team Leader to oversee the coordination and quality of services for clients. The role involves supervising employees, facilitating communication across teams, and ensuring client-centered care for individuals with severe mental illness and co-occurring substance abuse.

CommunitiesHealth CareMental HealthNon Profit

Responsibilities

Complete weekly supervision with employees to provide feedback and follow-up on employee duties and responsibilities

Monitor employees’ direct service hours and ensure that direct reports and the team meet their direct service targets

Monitor client charts and employees’ time management to ensure all documentation is complete and on time (IM-CANs, notes, etc.)

Track capacity for individual caseloads within the team to ensure that staff to client ratios are at appropriate numbers

Communicate effectively with teams and Program Managers regarding capacity needs on teams and coordinate scheduling of relief employees to reflect need across the organization

Assist the team with daily schedules to ensure all clients that need to be seen are on the schedule. Assist with seeing clients as needed

Run regularly scheduled team meetings and convey information/changes that are coming from management to the team

Recognize and act on opportunities to move clients to appropriate levels of care; provide referrals to additional services as indicated

Assist with crisis management and participate in decisions around referrals to high intensity caseloads and referrals back to the team

Assess team’s morale and continue to work towards keeping employee and team culture positive

Model effective communication within the team model for a multi-disciplinary approach to client care. Coordinate care with interdisciplinary employees and family members to ensure continuity of care for clients

Model a client-centered, recovery-oriented approach to services that includes the use of evidenced based practices, i.e. trauma informed care, motivational interviewing, and harm reduction techniques

Support team members in working to assist clients in learning and improving independent living skills, applying for entitlements, accompanying clients to important appointments in the community and providing support with issues related to housing, substance use, budgeting, medical issues, social support, and medication

Assist with onboarding new employees and ongoing training to provide quality services to clients

Assess client’s personal, medical, emotional, social, and environmental situation through home, community, and office visits

Assist clients in identifying signs and symptoms of de-compensation and need for hospitalization. Work collaboratively with clients to identify coping skills to assist in managing symptoms and stressors experienced

Work with the Financial Services Department to finalize client’s rental payments and submit client budgets/BMFs, which includes making adjustments as needed

Monitor team expenditures of client assistance and client loan funds

Be familiar with authorization processes for level of care and ensure timely responses to insurance issues that arise

Perform other related duties and/or projects as assigned

Qualification

Clinical supervisionMental health experienceSubstance abuse experienceCommunity-based servicesTeam leadershipCoachingClient-centered approachEffective communicationAdaptabilityMentoring

Required

Bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or other related human service field

Minimum two years of supervised clinical experience working with people with mental health and/or substance abuse diagnoses

Valid Illinois driver's license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance

Ability to adapt and be flexible with changing work environment