PNC · 1 month ago
Loan Support Analyst - CMBS Servicing - Midland
Overland Park, KS
Full-time
Onsite
Mid Level
4+ years expPNC is a leading financial services company committed to delivering an exceptional customer experience. The Loan Support Analyst will assist in servicing CMBS loans, ensuring compliance with loan documentation, processing transactions, and supporting borrowers with inquiries and issues.
BankingFinanceFinancial Services
No H1B
Responsibilities
Identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access
Processing borrower requests via phone, email, and CRE Insight portal
Researching and processing incoming and aged funds
Monitoring delinquencies and performing collection activities
Reviewing and processing borrower requested late charge waivers
Completing address changes, audit confirmations, and rate caps reviews
Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise
Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
Resolves non-compliant issues through written and verbal communication with both internal and external parties
May review and process loan payments, escrows and reserve account disbursements
May assist in the preparation of periodic reporting including investor, internal and regulatory reports
May perform covenant compliance testing
Must maintain accurate and up-to-date loan servicing records in the servicing system
May support the onboarding of new loans and the transition of paid-off or transferred loans
May support tax and insurance administration
May perform collection activities on delinquent accounts
May have funds disbursement authority
Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts
Qualification
Required
Associates or equivalent degree
4+ years of related business or functional experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to leverage information in creating customized customer solutions
Assessing and effectively managing all of the risks associated with business objectives and activities
Ability to adhere to and support PNC's Enterprise Risk Management Framework
Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
Accuracy and Attention to Detail
Consulting
Customer Interaction
Decision Making and Critical Thinking
Effective Communications
Financial Analysis
Managing Multiple Priorities
Operational Functions
Products and Services
Relationship Management
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
Yahoo Finance
2026-01-06
Yahoo! News
2026-01-06
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-05
Company data provided by crunchbase