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Crane Company · 1 month ago

Inside Sales Administrator

Montgomery, TX

Full-time

Onsite

Entry Level

2+ years exp

Crane Company is a leading manufacturer of engineered products for cryogenic fluids, offering career opportunities for those ready to embrace challenges. The Inside Sales Administrator will act as a liaison between customers and the company, managing orders, resolving customer inquiries, and supporting the sales team.

Consumer Goods

No H1B

Responsibilities

Enter and manage customer orders in the CRM/ERP system

Ensure accuracy of pricing, product codes, and delivery dates

Track order status and communicate updates to customers

Assist with quotes, order placement, returns, credit/debit memos, and cancellations

Maintain knowledge of product line, pricing, delivery times, and drop-ship requirements

Resolve customer questions, concerns, and complaints via phone and email

Provide product information, availability, and lead times

Handle complaints or escalate issues to the appropriate department

Prepare and forward paperwork for returns and replacements

Contact customers regarding inquiries, claim investigations, or adjustments

Prepare quotes and proposals for customers

Assist sales representatives with documentation and follow-ups

Maintain and update customer records in CRM

Generate daily/weekly/monthly sales reports

Maintain records of orders, invoices, and correspondence

Track KPIs like conversion rates, order accuracy, and customer satisfaction

Record customer feedback in NetSuite and refer unresolved issues to designated departments

Liaise between sales, logistics, and finance teams

Work with Quality and Engineering on Notices of Nonconformance

Schedule deliveries and ensure timely fulfillment

Coordinate with inventory team for stock availability

Coordinate with multiple departments and trace order status through the shop floor

Ensure all transactions comply with company policies

Maintain confidentiality of customer and company data

Utilize ERP system for daily functions; experience with NetSuite preferred

Organize and prioritize workload effectively

File and scan documents appropriately

Recommend improvements in products, packaging, shipping, service, or billing methods

Perform light receptionist and administrative duties to assist other departments for smooth operations

Adhere to all safety policies and participate in meetings and trainings

Qualification

ERP experienceNetSuiteMicrosoft OfficeOrganizational skillsCustomer service orientationCommunication skillsCritical thinkingProblem-solving skills

Required

High School Diploma or GED required

Minimum 2+ years of general office experience in a manufacturing environment

Proficiency in Microsoft Office; ability to learn new software

ERP experience required

Strong organizational skills, detail-oriented, and ability to manage multiple priorities

Excellent communication skills (written and verbal)

Customer service orientation, critical thinking, and problem-solving skills

Valid driver's license and insured vehicle

Ability to lift 50 lbs. unassisted, bend stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk, and/or run

Willingness to work a flexible schedule inclusive of overtime and weekends depending on business needs

Must be a legal resident of the United States with reliable transportation

Must be able to work in both shop and office environments

Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Preferred

Some college preferred

NetSuite strongly preferred

Company

Crane Company

Glassdoor3.7

Crane employees share a proud 150-year-plus history of doing business the right way—treating people fairly, dealing honestly and ethically with customers, suppliers, and shareholders, and working hard to meet or exceed the expectations of customers.

Founded in 1855

Stamford, Connecticut, US

5001-10000 employees