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Shields Health Solutions · 1 month ago

Clinical Certified Pharmacy Technician CPhT

Durham, North Carolina

Full-time

Onsite

Entry, Mid Level

2+ years exp

Shields Health Solutions is a fast-growing company in specialty pharmacy management services. The role involves providing integrated support to patients and pharmacists, ensuring medication adherence, and collaborating with clinic teams to enhance patient care.

BiopharmaHealth CareMedicalPharmaceutical

Growth Opportunities

Responsibilities

Provide "legendary" care to hospital patients by providing a full suite of custom medication management services

As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone

Educate prospective pharmacy patients on how hospital serves patients and improves their overall care

Support outpatient retail and specialty prescription medication needs

Grow the specialty pharmacies patient population

Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions

Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list

Help develop new processes to ensure smooth operations and patient care

Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication

Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids

Answer, resolve and triage inbound inquiries

Perform refill reminder calls under the supervision of a pharmacist

Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance

Ensure appropriate documentation in all required systems/tracking mechanisms

Manage, organize, and update relevant data using database applications

Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards

Identify trends, resolves problems; recommend improvements; implement change

Actively participate in process improvement initiatives

Act as a value-added business partner to stakeholders throughout the organization

Protect organization's value by keeping information confidential

Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations

Willing to do whatever is necessary for the betterment of the Company

Other duties as assigned

Qualification

CPhT certificationPharmacy technician experienceMicrosoft ExcelMicrosoft WordEmpathyDependabilityQuality focusListenerDiscretionCustomer serviceData managementProcess improvementOncologyInfectious diseaseHepatitis CTransplantInterpersonal communicationOrganizational skillsTeam playerAttention to detailConfidentialityProblem-solvingCommunication skillsMotivationAdaptability