Apply on Employer Site

TechFlow, Inc. · 1 month ago

Field Quality Manager

Chicago, IL

Full-time

Onsite

Senior Level

5+ years exp

TechFlow, Inc. is seeking a proactive and detail-driven Field Quality Manager to join their team in supporting security equipment throughout the US. In this pivotal role, you'll help drive operational excellence by supporting the implementation of quality standards and continuous process improvements that enhance reliability and customer satisfaction.

Business Development

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Acts as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues

Maintains compliance with contract and quality requirements through documentation reviews and field audits

Provides operational support to field teams to assist in meeting performance goals and ensure adherence to regulatory and safety standards

Drive continuous improvement efforts by identifying process gaps and suggesting practical solutions to improve efficiency

Promotes a culture of quality and safety, ensuring all field teams follow training and compliance requirements

Assists field support staff with ticket tracking, customer communication, and issue escalation to help meet service-level goals

Monitor field work for preventive and corrective maintenance tasks, ensuring accuracy in scheduling and documentation

Collects and reviews data to identify potential issues or trends and assists in preparing reports for management review

Uses maintenance tracking systems (EAM/CMMS) to create and update work orders, verify data accuracy, and report discrepancies

Assists in updating procedures and documentation to reflect process changes, regulatory updates, or customer requirements

Compiles and organizes data from field teams and customer reports to support performance tracking and improvement efforts

Communicates regularly with supervisors and team members, sharing updates and helping ensure consistent alignment with project goals

Prepares and delivers basic reports and presentations for internal meetings, summarizing performance data and progress updates

Participates in meetings with customers, stakeholders, and internal staff to provide updates, take notes, and follow up on assigned action items

Demonstrates reliability and focus under pressure, maintaining accuracy while meeting tight deadlines and shifting priorities

Maintains organized records and clear communication, supporting accurate documentation and consistent workflow management

Identifies opportunities to save costs, streamline tasks, and improve daily operations through teamwork and attention to detail

Qualification

Field ManagementLogisticsData AnalyticsMicrosoft Office SuitePublic Trust clearanceEquipment maintenance operationsCommunicationTeamworkAttention to detail