San Diego County Credit Union · 1 week ago
Technical Support Specialist II
San Diego, CA
Full-time
Onsite
Mid Level
$33.50/hr - $43.25/hr
3+ years expSan Diego County Credit Union is seeking a Technical Support Specialist II to provide second level PC and application support to branches and administrative staff. The role involves troubleshooting, installation and configuration of hardware and software, as well as managing service level agreements for IT problem resolution.
BankingCustomer ServiceNon Profit
Responsibilities
Provide tier-two technical support to all departments and branch offices
Troubleshoot computer hardware and software
Setup and configure new PCs, printers, network hardware, etc
Install and configure software applications utilizing endpoint management solution. (Experience with KACE a plus)
Active Directory administration, management and monitoring
Assist with installation of network equipment at branches and remote locations
Establish documentation of software installation and configuration
Work with vendors to obtain quotes and make purchases as requested
Routine inventory/license control
Telecom duties including system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures
Perform special projects as assigned
On Call duties as needed
Routine travel
Qualification
Required
Associates degree or equivalent work experience
A+, MCP, Network+, Security+, or equivalent certification required. A Bachelor's degree in Computer Science or a related discipline may be considered in lieu of the certifications
3 years' experience in heterogeneous network environment
Proven experience with Windows desktops and servers, Active Directory Administration, Exchange, MS Office, and Visio
Prior experience with service desk ticketing systems required
Professional and effective interaction, verbal and written communication skills
Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines
Track record of applying critical thinking and effective problem-solving skills
Preferred
Zoom and MS Teams familiarity preferred
Experience with KACE a plus
Company
San Diego County Credit Union
San Diego County Credit Union is a not-for-profit credit union wholly owned and operated by its members.
501-1000 employees
H1B Sponsorship
San Diego County Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Celeste Reber
Executive Assistant To Chief Executive Officer
Recent News
2026-01-13
2026-01-12
San Diego Union-Tribune
2026-01-11
Company data provided by crunchbase