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Converge (YC S23) · 1 month ago

Technical Customer Success Manager #2

New York, NY, US

Full-time

Onsite

Mid, Senior Level

$155K/yr - $217K/yr

3+ years exp

Converge is building the definitive Growth OS to help DTC Growth teams understand marketing efforts that drive profitable growth. They are seeking a Senior Technical Customer Success Manager to support and drive customer success throughout the customer lifecycle, ensuring effective onboarding, renewals, and product adoption.

AdvertisingAnalyticsE-CommerceSoftware

H1B Sponsored

Responsibilities

Be a marketing measurement expert: Advise customers on attribution, conversion tracking, and reporting strategies, positioning yourself as a trusted technical partner

Technical support: Investigate and resolve conversion tracking and attribution issues reported through all channels, including email, Slack and in-app

Onboard new customers: Own the customer onboarding end-to-end, driving them from initial implementation to real and lasting success

Drive renewals: Take full ownership of renewal conversations, mitigating churn risk and implementing proactive retention strategies

Champion customer needs: Surface trends and insights from collected customer feedback to the team at large to inform product roadmap

Activate: Maximize the adoption of our product features and provide proactive, regular recommendations to get more out of the platform

Expand customer contracts: Identify and execute expansion opportunities to increase account value

Lead strategic projects: Improve the support experience and feature adoption

Qualification

Martech experienceGoogle Tag ManagerJS debuggingAttribution logicAdvertising experienceCustomer onboardingCustomer feedback analysisProcess buildingCommercial mindset

Required

3+ years of experience

Strong martech experience: Google Tag Manager, Meta Events Manager, Google Consent Mode and other pieces of the martech stack

Curious and technical: Love understanding complex products deeply

Ability to debug JS, sift through network requests or reason over attribution logic

Ability to thrive in ambiguity: Enjoy building processes from scratch

Commercially minded: Know how to uncover customer needs and tie solutions to real business value

Advertising experience: Speak the language of a growth team, and have experience with Ads Managers, attribution and creative strategy

Benefits

Private health, dental, and vision insurance.

Pension & 401k contributions.

Company

Converge (YC S23)

Converge is an all-in-one data platform for paid customer acquisition.

Founded in 2022

San Francisco, California, USA

2-10 employees

https://www.runconverge.com/

H1B Sponsorship

Converge (YC S23) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)