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FirstEnroll · 1 month ago

Enablement Analyst

Fort Lauderdale, FL, US

Full-time

Hybrid

Mid Level

3+ years exp

FirstEnroll is seeking an Enablement Analyst to support agency and Account Manager readiness through a hybrid strategic–operational role. This position involves connecting data, product functionality, and enablement communication to drive adoption and reduce escalations.

BillingHealth CareInsurance

Responsibilities

Own execution of the enablement tools roadmap

Maintain structured intake process for VOC, Account Manager feedback, and agency escalations

Oversee adoption, usage, and agency behavior

Identify trends and the 'Top 3 recurring issues' monthly; translate into solutions (internal/external customers)

Provide data-driven insights for cross-functional planning and leadership decisions

Convert unstructured agency and Account Manager feedback into actionable requirements

Surface themes, risks, sentiment, and friction points in executive-ready summaries

Ensure VOC insights guide product and operational prioritization

Assist enablement director to build clear, concise enablement content:

Account Manager toolkits

Pulse updates

Release notes

Quick guides & 'What's New' content

Align messaging to ensure clear communication on LMS, decks, playbooks, and agency communications

Ensure consistent brand voice, clarity, and accessibility across enablement collateral

Act as an important connective tissue within the organization

Run cadence for roadmap reviews, defect/risk huddles, and VOC/insights rhythms

Maintain governance around intake, prioritization, and delivery accuracy

Qualification

Analytical thinkingRequirements writingCRM toolsBusiness analysisContent creationProduct operationsCross-functional influenceAgile methodologiesHealthcare experienceInsurance experience