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Citi · 1 month ago

IT Infrastructure Site Support Manager, AVP

San Antonio Texas United States

Full-time

Onsite

Mid, Senior Level

$87K/yr - $131K/yr

5+ years exp

Citi, the leading global bank, is seeking an IT Infrastructure Site Support Manager, AVP to serve as a senior systems administrator and Tier 2 technical support specialist for a large campus site. The role focuses on end-user computing support and acts as the on-site technical resource for network, A/V, and telephony infrastructure, ensuring critical service level agreements are met.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Provide advanced Tier 2 support for the bulk of on-site work, including Windows and Mac laptops/desktops, peripherals, and associated software

Perform hands-on troubleshooting, system administration, hardware/software installations, configurations, and upgrades

Provide hands-on support for all network infrastructure, physically supporting remote engineering teams with tasks related to Cisco routers/switches and other equipment

Provide on-site support for AV infrastructure, telephony systems, CCTV, and structured cabling (fiber and copper) as needed

Administer and support core infrastructure, including tech/communications rooms and local network equipment

Adhere to and execute established protocols for asset management, including inventory tracking, hard drive management, and legal holds

Implement and validate technical changes, following strict change management procedures

Serve as the senior technical resource for on-site projects and initiatives

Qualification

Windows 11MacOSActive DirectoryCisco routers/switchesVDI/HorizonA/V conferencing systemsIP telephonyCCTVProblem-solvingCommunication skillsAttention to detailSelf-motivated

Required

5+ years' experience in Infrastructure Technologies delivery with operational process change and improvement

5+ years of hands-on experience in a large-scale enterprise systems support or systems administration role with the following technologies

Operating Systems: Windows 11, MacOS

Virtualization: VDI/Horizon

Directory Services: Active Directory

Hardware & Infrastructure: PC/desktop hardware, A/V conferencing systems, IP telephony, CCTV

Networking: Strong understanding of Cisco routers/switches, structured cabling (fiber and copper)

Proven hardware and software troubleshooting expertise across Windows/Mac devices, and Cisco hardware

Working technical knowledge of current network protocols and standards

Ability to read and interpret technical manuals and procedural documentation

Excellent analytical, problem-solving, and communication skills

Highly self-motivated and directed with a keen attention to detail

Preferred

Bachelor's degree preferred, or equivalent work experience

Cisco and/or Windows certifications are a plus

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (1386)

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2023 (1375)

2022 (1117)

2021 (876)

2020 (901)