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Byline Bank · 3 weeks ago

TM Implementation Specialist (Hybrid, Chicago, IL)

Chicago, IL

Full-time

Hybrid

Mid Level

$29.32/hr - $36.53/hr

3+ years exp

Byline Bank is a full-service commercial bank headquartered in Chicago, serving small- and medium-sized businesses. The Treasury Management Implementation Specialist is responsible for onboarding business customers to various Treasury Management systems and providing daily support functions.

Asset ManagementBankingCommunitiesCredit CardsFinanceFinancial ServicesFinTechLendingWealth Management

No H1B

Responsibilities

Provides daily support functions for clients including completing billing requests, product implementations, and account set-up

Assists with the maintenance requests for cash management products

Helps review account analysis statements, monthly

Primary back-up coverage for Afterhours Third Party Payment Processing (TPPP) as needed. Hours are from 5:00pm – 8:00 pm

Assists with regular risk reviews and audits of cash management products and provides operational reporting

Helps maintain procedures and policies requiring knowledge of complex procedures and/or regulatory requirements

Provides support for internal calls to interpret and explain policies and procedures

Provides direct customer service for escalated/complex issues

Provides onsite and virtual training to customers and general support for treasury management products

Assists in identifying Commercial Deposit product issues and provides resolution to potential problems

Assists with the preparation of customer facing and internal communications

Helps conduct periodic pricing reviews

Attends quarterly on-site team and Operations meetings

All other duties as assigned

Qualification

Treasury management productsAccount analysisAnalytical skillsMS Office SuiteCustomer service skillsTeam buildingCommunication skillsProblem-solving skillsAdaptability