Inbound Call Center Representative jobs in United States
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Great Lakes Credit Union · 1 month ago

Inbound Call Center Representative

positionBannockburn, IL, US
timeFull-time
remoteHybrid
seniorityEntry Level
money$19.99/hr - $29.98/hr
date1+ years exp

Great Lakes Credit Union is hiring for the Inbound Call Center Representative position, where you will serve as the first point of contact for members, delivering exceptional service in a fast-paced environment. The role involves handling high-volume inbound calls, resolving inquiries, and building trust with members through effective communication.

BankingFinancial Services

Responsibilities

Handle high – volume inbound calls with professionalism, empathy, and efficiency
Work collaboratively with multiple departments and use multiple software systems to support our members’ needs
Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
Build trust and genuine connections with each member thought active listening and clear communication
Uphold the GLCU’s values and standards of greatness in every interaction

Qualification

Call center experienceMultiple software systemsCommunicationAttention to detailEmpathyAdaptabilityActive listeningCalm under pressure

Required

Minimum of one (1) year of experience in a call center or financial institution
Handle high-volume inbound calls with professionalism, empathy, and efficiency
Work collaboratively with multiple departments and use multiple software systems to support our members' needs
Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
Build trust and genuine connections with each member through active listening and clear communication
Uphold the GLCU's values and standards of greatness in every interaction
Proven experience to become proficient with multiple software systems
Passion for helping others and making a difference
Excellent communication skills, especially over the phone
Quick learner with ability to navigate multiple software tools with ease
Calm under pressure and adaptable in a constantly changing environment
Strong attention to detail and a drive to go above and beyond for every member

Preferred

Call center experience in a high-volume call center or high-volume phone environment or financial institution

Benefits

Competitive total compensation package
Health & Wellness
Employee Banking Benefits
Company Paid Life Insurance
Generous Paid Time Off
Retirement Savings Plan 401(k)
Professional Development
Employee Recognition Programs
Diverse and Inclusive Culture
Community Engagement

Company

Great Lakes Credit Union

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Founded in 1938 and headquartered in Northern Illinois, Great Lakes Credit Union (GLCU) is banking for a greater good.
dateFounded in 1938
location
Bannockburn, Wellington, NZL
people-size201-500 employees
web-link
https://glcu.org

Funding

Current Stage
Growth Stage
Total Funding
$10M
Key Investors
Brean Capital
2021-01-28Secondary Market· $10M

Leadership Team

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Tim Lukomski
Chief Financial Officer
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Fred Campobasso
Chief Lending Officer
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Recent News

Daily Herald
Great Lakes Credit Union gains $10 million investment
2022-02-01
CUToday
Great Lakes CU Receives $10 Million in Secondary Capital
2022-02-01
Credit Union Times
Great Lakes CU Secures Significant Secondary Capital Deal
2022-02-01
Company data provided by crunchbase