Selene Finance LP · 6 hours ago
Collections Specialist
DFW Metroplex
Full-time
Onsite
Entry Level
2+ years expSelene Finance LP is a financial services firm specializing in mortgage servicing and related services. The Collections Specialist will serve as the primary point of contact for borrowers who are overdue on their payments, focusing on collections and loss mitigation in a call center environment.
FinanceFinancial ServicesLeasing
Responsibilities
Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can’t be included within a team dialer campaign
Inbound calls to perform collections and some customer service activities, while working in a blended call center environment
Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible
Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented
Offers short term resolution options via repay and forbearance plans
Provides information on all available assistance programs to borrowers experiencing financial hardships
Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality
Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type
Remains current on all Policy & Procedure and investor updates
Meets monthly goals as established in the agent scorecard
Qualification
Required
Excellent attention to detail
Ability to multi-task and consistently meet multiple deadlines
Strong verbal and written communication skills
Ability to work in a team environment
Strong collections orientation with customer service skills
Ability to use good judgment
High school diploma or general education degree (GED) required
Two years' related experience and/or training required
Working knowledge of and experience with Microsoft Office products (Word, Excel, and Outlook)
Preferred
Associate's degree (A. A.) from two-year College preferred
Call center or related mortgage experience with knowledge of Black Knight products and the various areas of default (e.g. Bankruptcy, Foreclosure, REO, etc.) is preferred
Bi-lingual language is a plus
Previous experience with Black Knight (MSP) preferred
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Company
Selene Finance LP
Founded in 2007, Selene was created to provide loan resolution strategies for distressed mortgage investment portfolios.
501-1000 employees
H1B Sponsorship
Selene Finance LP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (1)
2022 (4)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
James N. Vinci
CHIEF TECHNOLOGY OFFICER
Robert L.
Chief Financial Officer
Recent News
HousingWire.com
2025-05-17
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