NHE, Inc. · 1 month ago
Traveling Community Manager for Charlotte, NC
Charlotte, North Carolina, United States
Full-time
Onsite
Mid, Senior Level
$26/hr - $28/hr
3+ years expNHE, Inc. is a diverse real estate management company specializing in homeowner association and multi-family management services. The Floating Community Manager is responsible for overseeing the fiscal accountability, marketing development, regulatory compliance, and personnel management of a multi-site residential portfolio, while also ensuring excellent organizational and customer service skills are maintained across properties.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Fiscal accountability for properties performance
Monitors the property budgets, keeps expenses in line with the budget
Perform utility analysis annually
Ensures that all applicable deposits, rents, other fees and ancillary revenues are collected and deposited
Reviews Accounts Receivables reports weekly and sends late notices accordingly
Reviews, codes, and submits bills to be paid to the Accounts Payable Department through PayScan
Monitor budget control reports on a monthly basis. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals
Purchases necessary equipment and supplies for the community. Expenses over $500 must be pre-approved by RPM
Inspects the community daily to determine the quality of the physical property to assess and identify needs
Monitors occupancy to ensure property maintains 100% occupancy at all times. Must keep waiting list active, first two applicants should be current and ready for move in should notice be given. Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities
Develop and monitor an active renewal program for nonsubsidized units
Ensure maintenance of the property is being performed and documented
Obtains three bids for capital items and makes recommendations to Regional Property Manager
Inspects maintenance repairs and available units for readiness
Inspects recently vacated units to assess needed repairs, replacements and resident charges
Monitors, inspects, and assesses the community landscape and physical condition to identify, control or eliminate potential safety concerns and to ensure quality aesthetics of exterior parts of community
Performs monthly inspections for 811 Property types or quarterly for 202 and family property types
Responsible for generating various reports, ie. month end close out, company required reports, HUD information, etc
Assist Regional Property Manager in recruiting, interviewing, and training all community staff positions
Oversee, implement or participate in on-going staff training, coaching, counseling and guidance. Monitor management and staff performance, motivation, and cross training. Develop employees through performance feedback and challenges. Delegate responsibilities and special projects to staff as necessary
Communicate with Regional Property Manager regarding employee performance, document and take necessary action on a timely basis
Promote staff harmony through support, effective leadership and positive example
Ensure all on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.)
Maintain compliance with company policies, procedures and industry regulations (i.e., HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, Safety, etc.)
Assures that associates follow policies and safety rules; complies with NHE policies for reporting incidents
Interacts closely with maintenance staff to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance and that the work meet or exceeds NHE standards
Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis
Handle and resolve vendor or contractor situations on a timely basis
Plans, executes and attends social and other community events for residents
Resolves resident concerns and matters at a high level of customer service and satisfaction
Complete all move ins/outs/recertifications/Interims etc. as required by HUD/TC and NHE guidelines
Monitors regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, etc.)
Oversees compliance with Fair Housing Laws
Ensure each property is adhering to their specific program type’s regulations
Interprets and applies IRS Section 42 and HUD regulations and identifies and recommends compliance and changes as appropriate
Prepares and participates in management reviews and physical inspections from third parties, local or state housing authorities and/or HUD
Attendance is an essential job function
Attends and participates in industry and NHE’s training programs as required
Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing
Responsible for other assignments as needed and directed by senior management
This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team
Qualification
Required
Property Manager's or PMIC license required
Multifamily leasing, sales and/or customer service experience is required
Knowledge of apartment management laws and regulations, federal, state, and local
Knowledge of expense control and financial management
Must have a valid driver's license or means of immediate transportation to attend meetings, events and daily activities
Must be willing and able to travel daily and have reliable transportation
Three years of successful working experience in the apartment management industry, including extensive customer service and leasing/marketing preferred
Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Voyager, Popcard, Payscan, Rent Café preferred)
Benefits
HDHP Health Insurance Plan
PPO Health Insurance Plan
Vision Insurance
Dental Insurance
Short-Term Disability
Long-Term Disability
Group Life Insurance
Health Savings Account (offered for HDHP plan)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
401k Retirement plan
12 Paid Holidays (includes Birthday Holiday)
Up to 130 hours of PTO
Company
NHE, Inc.
As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$5M2022-12-28Series Unknown· $5M
Recent News
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2023-11-08
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