Oracle Cloud ERP · 1 month ago
Senior Client Services Representative
Phoenix, AZ, United States
Full-time
Onsite
Senior Level
$19.70/hr - $26.90/hrOracle Cloud ERP is seeking a Senior Client Services Representative to support Financial Professionals in enhancing customer service levels and managing day-to-day investment practices. This role involves preparing client paperwork, maintaining relationships, and scheduling appointments while adhering to compliance guidelines.
Information Technology & Services
Responsibilities
Act as a liaison between the registered representatives and their clients while following FINRA guidelines as a registered sales assistant
Answer phones, schedule appointments, and prepare materials for client meetings
Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients
Prepare and complete client paperwork and follow up tasks to support registered representative
Aid registered representatives in entering trades instructed by a client or a registered representative on behalf of a client, but at no time suggest sales or purchase strategies nor recommendations to a client or prospect and never act as the registered representative on any client account
Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs
Set client financial review meetings based on client service level agreement & prepare follow up meetings based on needs
Organize Client events and follow up tasks
Maintain an organized filing system following compliance guidelines
Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews)
Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met
Educate clients on account services, capabilities, and new technology
Complete required corporate training on new technologies and follow implementation guidelines
Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner
Work with Advisor through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing and client communication expectations and follow up processes
Qualification
Required
High School Diploma or GED
Some licensing, which may include Life, Accident & Health Insurance License, FINRA Series 6 or 7, & 66 (or 63/65 combo)
Experience in an administrative or customer service role
Strong time management skills
Excellent written and verbal communication skills
Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs
Preferred
Previous experience in assisting Registered Representatives/Financial Advisors
Financial services and/or banking background
Bachelor's degree
Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment
Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors
Self-starter, productive, works well with a team and independently
Professional and positive attitude, friendly demeanor both in-person and by telephone
Trustworthy; uses discretion with confidential information
Listens well to instruction and consistently retains details
Company
Oracle Cloud ERP
Oracle Cloud ERP is a software as a service, SaaS, solution for businesses to control and manage multiple facets of their business.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase