HCA Healthcare · 1 day ago
Front Office Manager Oncology
Tallahassee, FL
Full-time
Onsite
Mid, Senior Level
2+ years expHCA Florida Capital Hospital is committed to partnership, innovation, and improving lives. The Front Office Manager is responsible for overseeing front office personnel, ensuring compliance with policies, and providing excellent customer service while managing patient registration and billing processes.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Assist in interviewing process for hiring front office personnel
Trains and supervises all new front office employees
Supervises front office functions correctly via communications from the billing department
Monitors patient demographic entry for corrections and 'fatal' error report. Makes corrections as needed
Supervises and reviews the quality of patient registration on a daily basis, to ensure all accounts are registered and completed in a timely manner, and insures department standards are met
Assists with educating, training and communicating with front office staff of any changes pertinent to their rolls
Orders all office supplies according to budget and department needs. Actively seeks ways to control cost without compromising patient safety and quality of care
Works in clinic as part of the treatment team to help coordinate the flow and care of patients when needed
Demonstrates professionalism while interacting with patients, families, staff and other health care providers
When appropriate, relieves front staff members during employee sick/vacation time, including nursing area as needed
Ensures all signatures necessary for treatments, release of medical information, assignment of benefits, and payment for services rendered are complete
Assist with registering all patient accounts
Calculates, reviews and collects copays at time of service, assist front office staff with point of service copays when applicable
Calculates estimate for radiation therapy services and advised patient via telephone and or during sim, and sets up payment arrangements if needed
Reviews and assist all patient concerns and complaints promptly regarding billing or any other office issue, works with center director to correct problem
Implements and promotes excellent customer service
Protects patient privacy and follows company procedures related to patient privacy
Supervises the schedules are correct and up to date for physician time off, meetings and appointment time slots available
Verifies and authorizes all Radiation Therapy treatment procedures
Demonstrates knowledge of occurrence code reporting
Attends in service presentations and completes mandatory education including but not limited to infection control, patient safety, MSDS and Osha Standards, Radiation safety control
Supervises and maintains productivity of front office personnel
Process all paperwork in timely manner, (i.e. mail opened and process, registration’s scanned to onbase)
Enters diagnoses codes in meditech for billing on daily basis
Utilizes billing systems Artiva and Host for patent account issues and to make notes regarding payment
Reviews daily preservice log, appeals inventory, and write-offs on a daily basis, reports back to billing department of any discrepancy noted and request change as needed
Verifies ICD9 coding for all treatment and clinic visits
Ensures timeliness and accuracy of patient charge entry into the billing system
Supervises medical records /file clerk, ensures that records are sent in timely manner
Supervises the maintenance and order of patient charts so that they are kept in order
Ensures that patients are treated with courteously by the office staff and other visitors are screened and properly directed with proper passes and signature sign in
Participates in professional development activities
Conducts monthly front office /clerical staff meetings
Assist in charge capture by the reviewing provider and or treatment documentation
Enters charges and codes into practice management system
Ensures charge information provided is correct and accurate and in entered in a timely manner
Works in conjunction w A/R team, billing team on follow up and resolution of coding related denials and rejections
Supervises front office staff on payment and billing issues. Oversees insurance verification
Identifies quality issues with registration and scheduling activities
Maintains policies and procedures and adhere to 'Code of Conduct' and Mission and Value Statement.”
Works E-request for PAS for medical records for appeals, and missing information needed to get claims paid
Review patient accounts in billing system for large account balances to assist in possible underpayments, overpayment by insurances and patients
Prepares monthly outstanding Medicaid/self-payment balances for Center Director’s review
Responds to email from PAS and Directors regarding billing/payment issues
Reviews and audits charts for missing and late charges, enters thru Aria if within same month or E-Tran billing system for processing bill
Works with PAS for any billing issues and process corrections as advised
Other duties as required
Qualification
Required
High school diploma or GED
Minimum 2 years supervisory experience
(CPC) Certified Professional Coder
Preferred
Associate Degree
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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