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Hotel Hershey · 1 month ago

Manager of Resorts Business Development

Hershey, PA

Full-time

Onsite

Mid Level

4+ years exp

Hershey Entertainment & Resorts Company is known for its warm and welcoming atmosphere at the Hershey Lodge. They are seeking a Resorts Business Development Manager who will generate qualified group business leads and drive revenue growth through outbound prospecting efforts and collaboration with sales managers.

EventsGolfHospitalityMedia and EntertainmentResorts

Responsibilities

Initiate a minimum of 350 outbound calls to corporations, associations, and other organizations per week through various resources provided and identified to promote and sell the products and services of The Hotel Hershey, Hershey Lodge, and Hershey Country Club

Identify client needs and concerns and offer solutions through resorts sales offerings

Qualify and distribute leads to sales managers and assist in generating prospect lists for their direct sales efforts

Maintain a strong understanding of the company’s products and services to effectively communicate the value of our properties and destination to potential clients

Log and track all call interactions, outcomes, and follow-up tasks in our CRM (Customer Relationship Management) system

Report on weekly call activity and performance metrics (e.g., number of calls made)

Provide onsite client support, including site tours and greeting clients

Assist with sales blitzes, FAMs, and client events

Develop sales skills to handle inquiries in the absence of sales managers

Perform other duties as assigned

Qualification

Hospitality industry experienceSales experienceBachelor’s degreeGoogle Suite proficiencyMicrosoft Office proficiencyInterpersonal skillsCommunication skillsOrganizational skillsSelf-motivatedTeamwork skills

Required

18 years of age or older

Must have a valid Drivers' License

Experience in the Hospitality/Travel & Tourism industry or general sales experience

Bachelor's degree - Business Administration, Hospitality Management, Marketing

Relevant work experience can be substituted for education - 4 years

Skilled in working independently, in a team, and across departments

Must be self-motivated

Must have strong interpersonal and communication skills, both written and verbal

Must be detail-oriented with strong organizational skills

Familiarity with the company and products/services offered

Skilled in handling multiple priorities

Proficient in Google Suite and Microsoft Office Excel and Word; Amadeus experience preferred

Must maintain a professional image representative of Hershey Entertainment & Resorts Company

Preferred

Amadeus experience preferred

Benefits

FREE admission to Hersheypark

Discounts

Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working

401K Contribution

Paid time off

Company

Hotel Hershey

The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space.

Founded in 1933

Hershey, Pennsylvania, USA

201-500 employees