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Southern Careers Institute · 1 month ago

Campus Receptionist

Corpus Christi, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Southern Careers Institute is seeking a Campus Receptionist to provide a positive first impression to visitors and manage incoming calls. The role involves maintaining a professional front area, managing communications, and performing various clerical duties to support the campus operations.

EducationTrainingVocational Education

Responsibilities

Create a positive first impression on all visitors by being the friendly, calm and courteous greeter of our students, our customers, and our vendors

Retrieve messages from voice mail and forwards to appropriate personnel

Answer incoming telephone calls, determine the purpose of the calls and forward the calls to appropriate personnel or department

Maintain a clean front area that is uncluttered and projects a professional image

Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable

Create files, review prospective student documents for accuracy, make copies, and scan documents into system

Create and/or run reports as required

Answer question about organization and provide callers with address, directions, and other information

Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel

Monitor all activity at the front door of the campus

Maintain confidentiality of Institute information, specifically student data

Manage and deliver outgoing mail and receive, sort, and route incoming mail

Maintain and route publications, packages and sign for items delivered by professional courier

Maintain fax machines, assist users with sending and receiving faxes, send, retrieve and route incoming and outgoing faxes

Take payments for services and products

Order, receive and maintain office supplies

Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary

Perform other clerical duties as needed, such as filing, photocopying, and collating

Represent the Institute and all affiliated brands in the most professional and positive light at all times

Regular, consistent, on-time attendance is an essential function of the job

Perform other duties as required or assigned

Qualification

Microsoft Office SuiteClear communicationInterpersonal skillsData analysisConflict resolutionMulti-taskingCustomer serviceAttention to detailSelf-starter

Required

Certificate showing at least one year of completion from college or technical school

OR, 3-6 months of training and related work experience

OR, equivalent combination of education and experience

Strong knowledge of computer systems including Microsoft Office Suite

Experience using all industry-leading computers, printers and fax machines

Clear and succinct communication, both verbally and in writing with a diverse community, student population and with team members and instructors at all levels of the company

Listen to and understand a wide-range of issues from both students and Institute team members

Strong interpersonal skills

Strong verbal communication, written communication, listening, record keeping and information management

Maintain a calm and friendly demeanor when instructing and assisting students

Prioritize, multi-task, perform well under pressure, meet deadlines, and work a flexible schedule

Work under minimal supervision and exhibit self-starter traits

Take initiative and use independent judgment within established guidelines

Successfully interface with office staff and instructors, students and manager

Effectively analyze situations and perform conflict resolution

Ability to coach and motivate students for goal achievement

Ability to research, critically think about and analyze student records and policy for resolution

Maintain confidential information and abide by all Family Education Rights and Privacy Act (FERPA) rules and regulations

Collect, analyze and interpret data in assigned teaching field to provide up-to-date instruction and information

Highly organized and pay attention to detail

Passionate belief in the value of our Education Programs

Frequently required to talk and hear in person and over the phone

Occasionally stand and walk to interact with customers, students and staff

Frequently sit at a desk and use a computer or telephone for extended periods of time

Frequent use of hands and fingers to handle or feel for reaching or lifting with hands and arms

Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus

Frequent use of the vision for up close inspection of various electronic screens and printed content

A creative mindset

Frequent, extended use of a computer and other electronic devices

Ability to learn and comprehend instructions and orientation

Understand the meaning of words and body language used by customers, current and prospective students, alumni and employers and respond effectively to achieve Institute goals

Frequent creative thinking and analysis