Albany Medical Center · 1 month ago
Access Service Representative I - CMH
Catskill, NY
Full-time
Hybrid
Entry Level
$40K/yr - $53K/yr
1+ years expAlbany Medical Center is a healthcare institution seeking an Access Service Representative I. The role involves capturing demographic and insurance information from patients, verifying insurance eligibility, and discussing financial obligations with patients while ensuring accurate registrations.
Hospital & Health Care
Responsibilities
Must have flexibility to work Saturdays, as needed/required
Responsible for accurate patient look up to ensure correct patient is being registered
Responsible for discerning demographic and insurance information to ensure accurate registration
Responsible to interpret information received from Insurance Payer regarding patient’s eligibility and financial responsibility
Responsible for discussing financial obligation of patient and collect via cash, credit card or check
Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly
Responsible for scanning or managing online form template to maintain the Electronic Health Record
Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration
Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow
Qualification
Required
High School Diploma/G.E.D. - required
1-3 years applicable experience; customer service and strong computer skill - required
Preferred
Hospital or Clinic setting office experience - preferred
Proven customer service skill with ability to exceed expectations
Ability to multi-task in stressful and high patient volume unit
Ability to learn in classroom setting; utilizing resources
Ability to remain composed under pressure
Ability to review information and draw appropriate conclusion
Good judgement and ability to be resourceful to problem solve; escalate issues as needed
Team minded worth ethic
Company
Albany Medical Center
Albany Medical Center is one of the Capital Region’s largest private employers with more than 9,000 employees.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Suryakant Kale
Chief Technology Officer/Vice President Information services, Technology & Infrastructure
Frances Albert
Chief Financial Officer
Recent News
Business Journals
2024-05-28
Business Journals
2022-09-19
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