REGAL · 1 month ago
AI Product Specialist
New York, NY
Full-time
Hybrid
Entry Level
$90K/yr - $120K/yr
1+ years expRegal is the AI Agent Platform that transforms customer communications with AI Agents connected to data. The AI Product Specialist role involves building and refining AI Agents using the Regal platform, focusing on prompt engineering and user experience to meet business objectives.
Artificial Intelligence (AI)Enterprise SoftwareGenerative AIMarketing AutomationSales AutomationSMSSoftware
Responsibilities
Understand customer requirements: Work with AI Forward Deployed engineers to understand customer use cases, requirements for AI agents and their business objectives. Review customer’s existing human agent call recordings, scripts, training documents, FAQs/knowledge bases and brand guidelines to inform their AI Agent
Shape Conversational Experiences: Build AI Agents on the Regal AI Agent Platform leveraging prompt engineering and conversational flows; tune AI agent settings (STT, LLM, TTS) to achieve the conversational quality that is Regal’s signature and that meets customer’s requirements and business objectives
Build Custom Functions/Tooling: Understand the limitations of LLMs and where code is needed to achieve certain use cases/performance. Use your coding chops to build custom functions that allow your AI Agents to take actions such as validate zip code, schedule callback, update profile
QA Test: Develop test cases and thoroughly test your AI Agents to ensure they pass Regal and the customer’s quality bar. Develop tooling, where needed, to scale QA testing and deliverables to build customers’ confidence in AI Agents so they don’t have to put QA hours against it
Iterate & Learn: Review agent performance in partnership with AI Forward Deployed Engineer who owns the client relationship. Iterate the AI Agent based on customer success criteria
Codify Best Practices: Leverage, share, and document best practices for building AI Agents and achieving certain use cases. Participate in prompt engineering forums and research best practices to add to our own techniques. Document what we’ve learned in a digestible way for internal and external consumption
Deliver Product Feedback: Work closely with Regal PMs and Engineers to give feedback on the Regal AI Agent Platform. As the primary user of the product, you’ll spot issues, product gaps, and new capabilities that will help you deliver better performing AI Agents faster – help inform these features!
Support Sales Demos: Work with the sales team to build AI Agent MVPs during the sales process to demo agent capabilities to prospects
Qualification
Required
Bachelor's or Master's degree in a technical field (i.e. Computer Science, Engineering, Data Science) or equivalent experience with prompt engineering
1-2 year(s) of work or internship experience at start-up tech companies, or impressive personal/school projects that you can provide documentation for
Excited about the potential of Voice AI, and keep up with the latest products in the space
Experimented with conversational design or prompt engineering for a school, work or personal project
Ability to break down problems into their component parts and tackle them iteratively
Ability to prioritize among competing tasks, manage deadlines, and proactively keep your team & other stakeholders in the loop
Own accountability for the success of your work, making smart trade-offs, iterating quickly, and doing whatever it takes to ship on time
Thrive in fast-paced, ambiguous environments and absorb everything, with adaptability and growth mindset
Benefits
Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
401k Plan
Paid parental leave
Pre-tax commuter benefits
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!
Company
REGAL
Regal is the AI Agent Platform. Transform your customer communications with AI Agents that are personalized to your company and customers.
51-200 employees
H1B Sponsorship
REGAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$82.1MKey Investors
Emergence Capital
2024-10-30Series Unknown· $40M
2022-09-07Series A· $38.5M
2021-01-01Seed· $3.6M
Leadership Team
Alex Levin
Co-Founder & CEO
Rebecca Greene
Co-Founder & CTO
Recent News
2025-12-09
2025-11-19
2025-11-19
Company data provided by crunchbase