TruGreen · 1 month ago
Senior Director, Inside Sales
Tampa, FL
Full-time
Onsite
Director/Executive
$197K/yr - $328K/yr
7+ years expTruGreen is a leading provider of lawn care services, and they are seeking a Senior Director of Inside Sales to drive customer retention and revenue through effective contact strategies. This role involves leading the contact center operations, developing sales strategies, and fostering a customer-centric culture while ensuring operational excellence.
Customer ServiceLandscapingService Industry
Responsibilities
Optimize customer lifecycle touchpoints and establish best-in-class inbound and outbound communication strategies to enhance education, engagement, and retention
Formalize and scale data collection and customer insight processes to inform strategy and champion the voice of the customer across the organization
Ensure continuous improvement and innovation in sales processes to enhance efficiency, service quality, and customer satisfaction
Develop the inside sales strategy, structure, and processes to achieve inbound and outbound sales goals, profitability targets, and retention outcomes
Contribute to long-term channel strategy in partnership with Residential Sales leadership, factoring in market dynamics, regulations, economics, and cross-channel alignment
Oversee the contact center sales organization to achieve revenue goals; manage and develop a team of contact center leaders
Partner with Marketing, Finance, and Sales leadership to create action plans that expand reach into new markets and customer segments
Drive performance against KPIs, SLAs, and quality standards to ensure efficient, consistent delivery of best-in-class service
Develop capacity and staffing models in partnership with Workforce Management to optimize productivity and customer experience
Coordinate inbound and outbound sales incentive programs with Finance and HR partners
Serve as the escalation point for complex issues, providing advanced problem-solving and root-cause analysis, along with executive-level reporting on performance, trends, and process improvements
Create a customer-centric, performance-driven culture focused on employee development, coaching, and accountability
Foster collaboration across channels and functions to ensure alignment, shared objectives, and seamless execution
Qualification
Required
7+ years of experience leading large-scale teams, preferably in a call center or sales environment
7+ years leading sales and customer retention strategy with measurable results
Proven experience working with executive partners and influencing outcomes across functions
Bachelor's degree highly preferred
Ability to plan and manage at both strategic and operational levels
Deep knowledge of inbound and outbound call center operations and sales programs
Strong marketing, customer experience, and customer journey expertise
Ability to build trusted relationships and influence at all organizational levels
Strong analytical skills with the ability to derive insights from campaign and performance data
Ability to speak, read and write fluently in English
Benefits
Medical/Dental/Vision insurance
Company-matching 401(k)
Other programs and perks
Company
TruGreen
TruGreen provides households and businesses with green and healthy lawns and landscapes.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$7.5M2020-10-29Series Unknown· $7.5M
Leadership Team
Kurt Kane
President & Chief Executive Officer
Recent News
2025-09-17
Company data provided by crunchbase