Fisher Island Club ยท 9 hours ago
HOST/ESS AND ORDER TAKER
Fisher Island, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expFisher Island Club is a hospitality establishment seeking a Host/Ess and Order Taker. The primary responsibilities include greeting guests, managing seating arrangements, and ensuring high-quality service throughout the dining experience.
Travel
Responsibilities
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Tend to special Guest needs and requests
Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)
Protect the Club and patrons by adhering to sanitation, safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages as needed
Contribute to team effort by accomplishing related results as needed
Schedule dining reservations and arrange parties or special services for diners
Address/take action on complaints and or issues raised by patrons
Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons
Inspects hostess stand and restaurant entrance to maintain/neatness and cleanliness
Requisition menus and office supplies for wait staff
Monitor music level and ensure all lights and fans are operating properly
Ensure cleanliness of menus and all side-work is completed prior to opening
Answer the phone within 3 rd ring with a courteous/enthusiastic/efficient greeting according to Club standards
Follow company Safety standards and follow safe working practices
Complete all tasks as assigned
Qualification
Required
High school diploma or equivalent preferred
6 months experience in a full-service restaurant preferred
Ability to provide exceptional customer service in a fast-paced environment
Positive attitude and ability work well under pressure with all restaurant staff
High-quality work while unsupervised
Ability to follow instructions and ask questions for clarification if needed
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc
Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
A desire to help where needed and work as part of a team
Passion for providing extraordinary service
Ability to thrive in a fast-paced environment
Appetite for learning and career progression
Flexibility to work a flexible shift including weekends/holidays
Must be upbeat, outgoing and positive
Must be able to assist Guests and possess great Guest relations skills
Ability to work positively in a fast-paced environment
Ability to stand/walk and stay focused and alert for extended periods of time
Ability to work effectively within a team
Ability to effectively communicate on the telephone in a warm/enthusiastic/efficient manner
Must be able to walk and stand during entire shift
Must be able to reach, bend, stoop and wipe
Must be able to articulate clear greetings and farewells to Guests
Must be able to understand requests for assistance
Must be able to carry trays or supplies (10-30 lbs.)
Ability to work a flexible schedule including weekends and holidays
Outside environment, exposed to heat and subject to elements/inclement weather
Company
Fisher Island Club
Fisher Island Club is a hospitality company that offers luxury hotel accommodations and unrivaled services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sase "Sasha" Gjorsovski
Chief Executive Officer
Kyle Cubela
Hitting Partner
Recent News
2025-08-30
Company data provided by crunchbase