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SpotHero · 1 month ago

Technical Accounts Specialist

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$54K/yr - $68K/yr

2+ years exp

SpotHero is a rapidly growing company focused on bringing the parking industry into the future through technology. The Technical Accounts Specialist will partner with various teams to onboard third-party integrations onto the SpotHero platform and enhance the overall customer experience.

ConsumerDeveloper APIsMarketplaceMobile AppsParkingTransportation

Work & Life Balance

No H1B

Responsibilities

Work with Operators, PARCS vendors, IT services vendors, Revenue Operations, Growth Managers and Customer Heroes to monitor and investigate technical issues while communicating updates and workarounds appropriately

Problem-solve to discover the root cause of both internal and external issues, ranging from misconfigurations to equipment scanner errors, to enhance the overall service quality and strengthen customer satisfaction ratings

Triage issues for Engineering to ensure that the most critical and pressing are taken care of appropriately

Ensures the Salesforce queue is maintained at acceptable levels and status is current and accurate. Communicate solutions to Operators and Growth Managers

Work with Operators, PARCS vendors, IT services vendors, Growth Manager, to support new supply locations onto SpotHero platform with a focus on Monthly APIs

Consult with Integrations and PARCS Vendors to onboard new integrations/products/solutions onto the SpotHero Platform

Increase efficiency at diagnosing, documenting, and resolving complicated issues

Attend biweekly Product/Supply/Support Sync, representing the voice of the Operators and Supply team

Partners with Revenue Operations to proactively share improvements in the support and onboarding intake process

Partners with Technical Support Specialists and Integrations Squad to increase efficiency at diagnosing, documenting, and resolving complicated issues

Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained

Assist SMS-Admin team with requests that require a higher level of technical support

Qualification

Technical support experienceAPI technologiesSalesforceSQL knowledgeWeb technologiesJiraConfluenceProblem-solvingCollaborationCommunicationReliability

Required

Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support

2+ years experience in a technical support role working with Network related products

Ability to maintain a high level of productivity while managing multiple competing priorities

Proven understanding of web technologies such as Chrome, Safari, Firefox, etc

Good understanding of API technologies and troubleshooting (Postman preferred)

Beginner SQL knowledge (DataGrip preferred)

Experience with Salesforce, Jira and Confluence

Preferred

Postman

DataGrip

Looker

SOAPUI

Benefits

We cover a generous portion of Medical Premiums

50% of Dental and Vision Premiums

Company-sponsored Life Insurance

STD, and AD&D coverage

A 401(k) with match and immediate vesting

Comprehensive leave policies to meet your needs in creating space for life

Flexible PTO policy and outstanding work/life balance

Grubhub weekly lunch stipend for in-office days

Udemy License and Personal Learning Budget

Annual parking stipend

Wellness program

Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program