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KNAPP North America · 2 weeks ago

Senior Site Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

KNAPP North America is a global leader in logistics automation, specializing in automated solutions for warehouse management systems. The Senior Site Manager will oversee complex projects, ensuring compliance with safety and quality standards while managing communication among stakeholders and coordinating site activities.

Industrial Automation

Responsibilities

Demonstrate experience and manage complex projects in excess of $20 million in value

Coordinate all sub-vendor on site activities and deliveries

Ensure all required on-site communication between project stakeholders, installation team, commissioning team, suppliers, etc., occurs in a time frame and to the level of detail necessary for a successful project

Monitor and ensure that all carried out work is compliant with OSHA and customer safety rules, if applicable

Ensure proper placement of safety signs and provide safety training in accordance with the Graz standard

Monitor and ensure that all on site tasks and deliverables are performed on schedule

Maintain internal installation and commissioning schedule (progress, milestone completion, minor delays) and trigger updates, if significant changes are necessary

Hold regular (minimum weekly) site coordination and progress meetings with Knapp supervisor, installation and commissioning team, and vendors, and distribute meeting minutes to all participants and KUS stakeholders

Hold weekly Site Safety Meetings with all sub-vendors and file protocols

Take all necessary steps to coordinate with the customer and ensure customer deliverables are provided timely and accurately

Provide site status reports and schedule progress/divination reports on a weekly basis

Manage rental equipment and site supplies (office, tools, miscellaneous)

Support, organize, and source local supplies, when necessary

Submit all additional material requests to Head of Installation

Make quality checks of installed equipment and document the results

Manage the unloading of deliveries

Prepare and perform static acceptances with the customer

Prepare and perform sub-vendor testing and acceptance

Organize shipments to return materials

Produce, distribute, and file documentation, as required, to ensure all on-site requirements are satisfied and all possible risk to Knapp is mitigated

A partial list of documentation produced by a Site Manager is:

Meeting minutes with action items

Critical path schedules (tracking the progress in % and delays on a weekly basis)

Status reports (internal and external)

Open Issues lists

Working hour reports

Progress report for forecast

Know and understand when and to whom an issue needs to be escalated in order to eliminate negative impact on a project

Operate and negotiate independently within Knapp policies, procedures, and directives

Develop and maintain good lines of communication with Knapp team members and stakeholders based at Knapp AG (parent company) or other Knapp subsidiaries

Act as primary customer interface for on-site activities

Coordinate change order pricing and proposals

In addition, manage the following tasks during the commissioning phase:

Create resource and project schedule in coordination with the technical departments during the on-site phase

Identify risks impacting schedule, handover dates, and quality

Attend project steering committee meetings

Attend all other project-related meetings, as needed

Actively drive the project schedule

Facilitate daily meetings with on-site team and extend to 2nd meetings, as needed (mass test, KIT)

Supervise mass and integration tests and report accordingly

Schedule customer training, ensure completion of the training, and provide that customers’ expectations are met

Clarify ramp-up expectations with customer

Manage coordination and alignment with project management in case of changes (CR)

Serve as main point of contact for assigned projects, Knapp internal and external

Hold regular project alignment meetings

Lead and coordinate project startup team on-site by establishing a matrix organization, as well as coordinate project startup travels in alignment with the team and department managers

Provide periodic project status reports to the startup department managers regarding timelines, deadlines, cost, and quality

Attend customer meeting during CIT and coordinate open points with the team

Maintain quality of service by ensuring effective communication between both customers and Knapp US

Make sure reports are well written and legible

Implement site quality procedures, safety procedures, and any statutory procedures

Hold regular meetings with the Customer Relations Manager to discuss activities and progress

Provide maintenance service support to the installed system

Ensure all spare usage issues are logged appropriately and quickly with the customer and Knapp US spare parts team

Ensure the tooling and equipment supplied is well cared for and is always in a presentable/usable condition

Provide flexibility and the best use of skills and capabilities

Ensure all timesheets and documentation are accurate and legible with all the correct job numbers entered, and presented to Knapp US on a weekly basis for supervisor’s approval

Qualification

Safety ComplianceCustomer InterfaceProject ManagementRisk ManagementCommunication SkillsTeam CoordinationQuality AssuranceSchedulingDocumentation

Required

Minimum 10 years experience in a related service or an equivalent combination of education and experience

Valid driver's license

Effective oral and written communication skills

Ability to work independently and on customers' sites