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Textron Aviation · 1 month ago

Technical Service Manager (Various Shifts)- Mesa, AZ

Mesa, AZ

Full-time

Onsite

Mid, Senior Level

5+ years exp

Textron Aviation is a global leader in private aviation, inspiring the journey of flight through its iconic brands. The Technical Service Manager will be the main point of contact for aircraft maintenance, overseeing hangar operations and leading a team of technicians to ensure customer satisfaction and safety standards are met.

Aerospace

Responsibilities

Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events

Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction

Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment

Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions

Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities

Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly