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FloSports · 1 month ago

Customer Support Representative (Part-time) - MileSplit/DirectAthletics

United States

Part-time

Remote

Entry Level

1+ years exp

FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. They are seeking an enthusiastic, customer-focused Part-Time Customer Support Representative to provide top-notch customer service and support for their track & field sports management platforms, MileSplit and DirectAthletics.

AdvertisingFitnessInternetMedia and EntertainmentProduct DesignSportsVideoVideo Streaming

Responsibilities

Deliver timely, friendly, and expert-level responses to customer inquiries, and requests, ensuring every interaction exceeds expectations and boosts customer satisfaction

Be the voice of the customer, proactively identifying and escalating critical technical issues, outages, and any concerns that impact the user or viewer experience, ensuring a seamless experience

Engage in active listening to thoroughly understand customer challenges, diagnose root causes, and expertly navigate to the most effective solutions—transforming problems into positive outcomes

Maintain and update customer accounts with meticulous attention to detail, ensuring compliance with department policies and guidelines

Consistently achieve and surpass agent and department performance metrics, demonstrating a strong commitment to excellence and customer satisfaction that drives team success

Collaborate with supervisors on diverse projects and tasks, offering creative solutions and adapting to new challenges with enthusiasm, ensuring the continuous growth and success of the team

Qualification

Customer service experienceCommunication skillsProblem-solvingTrack & fieldTime managementDesire to help othersEagerness to learnAttention to detailWork ethicFlexibilityCreative solutions

Required

Passion for track & field/cross-country, with a deep knowledge of the sport, fueling a strong desire to engage with athletes and fans alike, creating a genuine connection

At least one year of customer service experience, where you perfected your ability to build relationships, solve problems, and create positive experiences with a wide range of customers

Exceptional communication skills (both spoken and written), enabling you to break down technical issues and solutions into clear, easily understandable steps for all customers, no matter their level of technical knowledge

A natural problem-solver with a keen eye for detail and a proactive approach, always eager to take ownership of challenges and find creative solutions

A sense of urgency and accountability that ensures you handle tasks swiftly, meeting customer needs and making an immediate impact on the team's success

Strong time management skills, ensuring you can juggle multiple tasks efficiently while delivering top-tier support and maintaining focus on customer satisfaction

Pride in your work ethic—you value quality and put your best effort into everything you do, ensuring every interaction leaves a positive mark

A thirst for knowledge—whether it's expanding your technical expertise or staying up-to-date on the latest in technology, you're always eager to learn and grow

A deep-rooted desire to help others, driven by an intrinsic need to make a real difference in people's experiences, offering support that goes above and beyond

Proven success in remote work environments, demonstrating your ability to stay self-motivated, disciplined, and effective while working independently from home

Preferred

Hands-on experience with MileSplit and/or DirectAthletics platforms, allowing you to confidently navigate and provide support to users who rely on these powerful tools