MSS Solutions, LLC · 1 month ago
Service Technician - Controls II
Arden, NC
Full-time
Onsite
Senior Level
5+ years expMSS Solutions, LLC is experiencing phenomenal growth and is looking for a Service Technician – Controls to join their team. This role involves diagnosing and repairing building automation and controls systems, managing customer relations, and ensuring high levels of customer satisfaction.
Heating Ventilation and Air Conditioning (HVAC)Information TechnologySoftware
Responsibilities
Must have a minimum of five (5) years demonstrated experience in diagnosis and repair of building automation and controls systems
Demonstrated ability and knowledge of a variety of electronic or digital controls systems with ability to test and make modifications in a variety of controls software system languages
Responsible for device testing (end-to-end), program downloading, equipment start-up and operations
Handle all day to day and escalated customer relation issues
Ability to interpret control drawings, plans and sequence of operations
Capable of hardware installation, software programming, diagnosis and repair of DDC systems at customer locations. Must be capable of performing preventive maintenance, modifications and repairs as outlined contractually or at the customer’s request
Ability to interface and consult with the customer during site assessments. Ability to recognize and assist with the development of client proposals for retrofits, upgrades or improvements to existing controls systems
Manage all aspects of small projects without the support of the Project Manager
Ability to represent the company to commercial, industrial and institutional customers
Ability to interface and communicate with customers to ensure a high level of customer satisfaction
Effectively documents work performed by completing necessary paperwork on each job to include: entering daily time, detailing scope of service progression, and maintaining an electronic database
Maintain customer satisfaction for continual company growth
Inventories parts, materials and labor per job
Willing to participate in company training and self-study to improve and maintain technical proficiency in program platforms
Complies with all company safety policies
Other such duties and responsibilities as assigned by the Company from time to time
Qualification
Required
Must have a minimum of five (5) years demonstrated experience in diagnosis and repair of building automation and controls systems
Demonstrated ability and knowledge of a variety of electronic or digital controls systems with ability to test and make modifications in a variety of controls software system languages
Responsible for device testing (end-to-end), program downloading, equipment start-up and operations
Handle all day to day and escalated customer relation issues
Ability to interpret control drawings, plans and sequence of operations
Capable of hardware installation, software programming, diagnosis and repair of DDC systems at customer locations
Must be capable of performing preventive maintenance, modifications and repairs as outlined contractually or at the customer's request
Ability to interface and consult with the customer during site assessments
Ability to recognize and assist with the development of client proposals for retrofits, upgrades or improvements to existing controls systems
Manage all aspects of small projects without the support of the Project Manager
Ability to represent the company to commercial, industrial and institutional customers
Ability to interface and communicate with customers to ensure a high level of customer satisfaction
Effectively documents work performed by completing necessary paperwork on each job to include: entering daily time, detailing scope of service progression, and maintaining an electronic database
Maintain customer satisfaction for continual company growth
Inventories parts, materials and labor per job
Willing to participate in company training and self-study to improve and maintain technical proficiency in program platforms
Complies with all company safety policies
Successful candidate(s) will possess a with a minimum of five (5) years of controls field experience
Must be able to follow verbal and written instructions
Must be able to carry and move equipment and tools weighing up to 40 pounds
Must be able to work on lifts and ladders
Must possess hand tools
Physical Demands: Occasional sitting, frequent stooping, crouching, kneeling, balancing, and climbing. Constant standing, walking, reaching and gripping
Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Must be able to talk and hear
Occasional lifting up to 50 lbs. (maximum solo lift) and constant lifting to 25 lbs., placing this position in the very heavy physical demand classification (PDC)
Material Handling: Frequent lifting up to 50 lbs. and constant lifting up to 25 lbs., placing this position in the very heavy physical demand classification (PDC)
Valid driver's license and acceptable driving record required
Must successfully pass a background check & drug test
Preferred
High School Diploma or Equivalent preferred
Benefits
Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan
Company
MSS Solutions, LLC
MSS Solutions, LLC is a solutions provider for HVAC services, building automation systems, security systems and project management.
501-1000 employees
H1B Sponsorship
MSS Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Jennifer Tindal, CPA, CCIFP
CFO
Company data provided by crunchbase