Fanatics · 2 months ago
Order Management Associates-Retail
100 Planters Rd, Sunnyvale, TX, 75182, US
Full-time
Onsite
Mid Level
3+ years expFanatics is a company focused on direct retail business, and they are seeking a Retail Order Management Associate to serve as a critical liaison between the company and its retail channel customers. This role involves executing the end-to-end order-to-cash process and ensuring timely and accurate delivery of products while maintaining a superior customer experience.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Serve as the primary point of contact for internal Sales teams and external retail customers, including direct vendors like Sam's Club and DSG
Manage full-cycle retail order processing within Oracle Fusion, including order entry, validation, allocation review, and shipment execution
Oversee retail purchase order (PO) evaluation for accuracy, ensuring correct SKUs, quantities, pricing, and packs-per-case conversions before processing
Monitor retail order schedules and release calendars to ensure all shipments align with inventory availability, production timelines, and customer delivery requirements
Ensure product allocation accuracy for retail orders, proactively resolving potential oversells or fulfillment discrepancies
Collaborate cross-functionally with Sales, Vendors, Logistics and Warehouse teams to resolve shipment delays and order discrepancies
Facilitate retail customer returns, cancellations, and refunds with accuracy and timeliness, ensuring full reconciliation and credit processing
Handle escalations related to retail fulfillment or urgent order-related concerns with professionalism and urgency
Coordinate load planning for large-scale retail shipments, including full truckload (FTL) and less-than-truckload (LTL) orders, to optimize efficiency and cost
Work with brokers, trucking companies, and carriers to schedule and oversee truckload (TL) pickups, ensuring proper routing, transit times, and on-time delivery
Ensure compliance with retail EDI standards for direct vendors like Sam's Club and DSG, including setup, validation, and troubleshooting of automated order integrations
Partner with warehouse teams to prioritize and manage time-sensitive, bulk, or high-value retail shipments, verifying pickup schedules and labeling requirements (e.g., for GameStop, Lids)
Ensure all retail orders comply with internal service level expectations, external customer requirements, and vendor-specific guidelines
Qualification
Required
High School Diploma required; associate degree or equivalent preferred
Minimum 3 years of experience in order management, logistics, supply chain, or customer service
Proficient in Oracle EBS or similar ERP systems; knowledge of WMS and OMS platforms a plus
Strong working knowledge of Microsoft Excel and Office Suite (e.g., pivot tables, lookups, data reconciliation)
Highly customer-focused with proven ability to deliver prompt and professional service
Strong organizational and analytical skills, with ability to manage multiple priorities in a fast-paced environment
Exceptional communication (verbal and written) and interpersonal skills
Demonstrated ability to problem-solve, escalate thoughtfully, and follow through on resolution
Ability to work independently while also contributing as a collaborative team member
Preferred
associate degree or equivalent preferred
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
Sports Business Journal
2026-02-03
2026-02-02
Company data provided by crunchbase