Customer Success Manager jobs in United States
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Udext · 1 month ago

Customer Success Manager

positionChicago, IL
timeFull-time
remoteOnsite
seniorityMid Level

Udext is a fast-growing SaaS platform trusted by global brands, aiming to redefine communication with non-desk teams. As the first Customer Success Manager, you will shape customer support strategies, engage with customers, and influence product direction to enhance their experience.

Information Technology

Responsibilities

Serve as the main point of contact for our customers, ensuring every interaction feels personal, proactive, and human
Collect feedback, identify trends, and work closely with product and engineering to improve the customer experience
Guide new customers through a smooth onboarding journey
Develop strategies and training materials that help users quickly get to value
Create self-serve resources (knowledge base articles, FAQs, how-to guides) that make our product simple and intuitive to use
Respond to customer inquiries through Intercom and email with speed, clarity, and empathy
Troubleshoot issues, follow up with precision, and ensure no question goes unanswered
Encourage customer referrals, gather G2 and Capterra reviews, and build advocacy within our user base
Identify upsell opportunities and help customers transition from monthly to annual or higher plans in a way that aligns with their goals
Develop scalable success processes, tools, and systems
As we grow, help hire, train, and mentor the next generation of our Customer Success team

Qualification

Customer SuccessAccount ManagementSupport ExperienceIntercomHubSpotNotionCommunication SkillsOrganizational SkillsProblem-Solving Mindset

Required

Experience in Customer Success, Account Management, or Support
Excellent written and verbal communication skills; you love helping people and turning problems into positive experiences
Strong organizational skills and a proactive, problem-solving mindset
A genuine desire to make customers successful and help build something from the ground up

Preferred

startup experience preferred
Experience with tools like Intercom, HubSpot, and Notion is a plus

Company

Udext

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Udext is a communication platform that establishes communication channels between field workers and companies .
dateFounded in 2022
location
Chicago, Illinois, USA
people-size2-10 employees
web-link
https://www.udext.com/

Funding

Current Stage
Early Stage
Total Funding
unknown
2023-08-25Angel
2023-04-03Pre Seed

Leadership Team

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Jay Nasibov
Co-Founder
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Company data provided by crunchbase