Apply on Employer Site

Integrated Medical Services (IMS) · 1 month ago

Front Office Representative

Glendale, AZ

Full-time

Onsite

Entry Level

1+ years exp

Integrated Medical Services (IMS) is a physician-led organization committed to high-quality innovative health care. They are currently seeking a compassionate and knowledgeable Front Office Representative for their Sleep Medicine Clinic in Glendale, responsible for patient scheduling, check-in/check-out, and providing excellent customer service.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Coordinates and manages physician clinic schedules

Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures

Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Gives patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file

Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles

Schedules appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures

Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Reviews account for balances due. Informs patient of their outstanding balance, collects said balance, and issues cash receipt when monies are collected

Answers all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5

Reviews daily clinic schedule to ensure appropriate authorizations/co-pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time

Makes reminder calls for next day appointments. Follows up on “no show” patients on a daily basis

Provides excellent customer service and assistance to patients of the practice

Pulls faxes and disseminate to the appropriate individual

Oversees petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers. Notifies manager of any reconciliation shortages immediately

Arranges transportation/interpretation for patients if needed

Scan documents into Athena

Responsible for the overall cleanliness of the front office

Perform other duties as assigned

Hours may vary and be outside of normal office hours depending on business needs

Qualification

Customer service skillsInsurance verificationBilingualAthena systemOrganizational skillsMicrosoft softwareScheduling softwareCommunication skillsAttention to detail

Required

At least 1 year of customer service skills and experience

Verification of insurance experience

Ability to plan, coordinate and organize front office tasks and workflow

Excellent customer service and communication skills

Excellent communication skills, ability to take initiative, work well with an established team

Excellent organizational skills

Attention to detail computer skills using Microsoft software, scheduling software and email applications

The ability to work in a constant state of alertness and in a safe manner

High School Diploma or GED

Preferred

Bilingual Preferred

Previous experience with Athena system a plus

Benefits

Medical

Dental

Vision

Short-term and long-term disability

Life insurance

Paid time off

A very lucrative 401K plan

Company

Integrated Medical Services (IMS)

IMS Care Center is a physician-led organization united through its providers’ commitment to high-quality, innovative health care.

Founded in 2006

Phoenix, Arizona, USA

501-1000 employees

https://www.imsaz.com

H1B Sponsorship

Integrated Medical Services (IMS) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)