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IDEX Corporation · 1 month ago

Inside Sales and Customer Support Specialist

Denver, Colorado

Full-time

Hybrid

Entry Level

$46K/yr - $68K/yr

1+ years exp

Matcon Limited is part of IDEX, a diverse organization with opportunities across various sectors. The Inside Sales and Customer Support Specialist will support revenue generation in the Latin America region through customer service and sales functions, requiring fluency in both Spanish and English.

ManufacturingMedical

Comp. & Benefits

Responsibilities

Respond to day-to-day inquiries (standard product quoting, order status & tracking)

Enter and update customer information in the company CRM database

Process order changes and expedited orders following standard procedures

Identify and support new business opportunities and accounts in designated territory

Monitor customer performance and identify opportunities to increase revenue

Recommend special order pricing and profit margin determinations

Recommend products to customers, based on customers' needs and interests

Participate in outbound prospecting calls to support growth initiatives

Manage incoming customer contact (email, phone)

Manage designated and assigned customer accounts

Ensure customer pricing is accurate prior to confirming an order with the customer

Partner with the sales team to provide quotes to customers

Collaborate with other departments when necessary to ensure a premium customer experience

Accurately input customer orders into ERP system, JDE

Utilize customer portals as necessary and with support

Assist in coordinating shipping logistics

Keep customers informed with delivery dates and other necessary communication updates

Respond to customer questions and concerns

Ensure an efficient and personalized customer experience for all customers

Track customer complaints in CRM system/Dynamics

Research customer complaints and create adjustments when required

Process customer returns

Initiate tool repair processes

Create non-lot-controlled product Certificates of Compliances

Foster a continuous improvement mindset

Perform month-end processes and reports

Perform other related duties as assigned

Qualification

Customer service experienceFluency in SpanishFluency in EnglishMicrosoft OfficeCRM experienceInterpersonal skillsTime managementProblem solvingAttention to detailActive listening

Required

Fluency in both Spanish and English language

Excellent interpersonal skills, professional, positive, and courteous manner

Strong written and verbal communication skills

Demonstrated ability to convey ideas and solutions to others

Effective time management and decision-making ability

Ability to adapt to different customer personalities and changing situations

Strong active listening skills

Ability to understand and show compassion towards the customers

Demonstrated ability to identify issues and find effective solutions

Strong attention to detail

Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.)

High School Diploma or GED, required

1 + year experience in an inside sales, customer service, or a similar client-facing role, required

Benefits

Health benefits

401(k) retirement savings program with company match

PTO

Company

IDEX Corporation

Glassdoor3.9

With about 9,000 employees across the globe, IDEX (NYSE: IEX) designs and manufactures products that are vital to the advances of modern life and help IDEX live its purpose – Trusted Solutions, Improving Lives.

Founded in 1987

Lake Forest, Illinois, USA

5001-10000 employees