NEOGOV · 2 months ago
Income Maintenance Supervisor II (Childcare, Energy and NEMT)
Johnston County DSS, NC
Full-time
Onsite
Mid, Senior Level
$61K/yr - $94K/yr
3+ years expJohnston County Department of Social Services is seeking an Income Maintenance Supervisor to provide supervision, training, and support to staff involved in Childcare Subsidy, Energy, and NEMT programs. The role involves guiding a team in eligibility determination and case management while ensuring timely processing and program integrity.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
The primary purpose of the Income Maintenance Supervisor position is to guide and direct Income Maintenance Case Worker II staff in Childcare Subsidy, CIP, LIEAP and NEMT
This position must have thorough knowledge of the NC FAST system, policy knowledge of either Childcare, Energy and/or NEMT
The position involves supervising a team of income maintenance Case workers and support staff engaged in eligibility determination and case management for Child Care Subsidy, Energy and NEMT programs
This position assigns and monitors workloads to ensure equitable distribution and timely processing of applications, renewals, and changes
This position must review and monitor case accuracy, timeliness, and documentation to maintain program integrity
This position will coordinate cross- program activities and provide technical assistance to staff
Analyze reports and performance metrics to monitor caseload trends and program performance
Respond to client complaints, appeals and inquiries with professionalism and confidentiality
Other duties assigned include Shelter or Emergency Management duties during a disaster
Qualification
Required
Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience
Must have problem-solving and interpersonal skills sufficient to interact with diverse groups of people
Excellent computer skills
Organizational skills
Written and verbal communication skills
Thorough knowledge of the NC FAST system
Policy knowledge of either Childcare, Energy and/or NEMT
Knowledge of applicable federal and state laws, policies and eligibility systems
Knowledge of the agency's organizational rules, policies, and procedures
Knowledge of basic supervisory and management skills
Strong leadership, coaching and conflict-resolution skills
General understanding of the budget and planning process skills
Good mathematical reasoning and computational skills
Ability to recognize, collect, and evaluate evidence to support actions
Ability to communicate effectively with coworkers, community agencies, law enforcement agencies to obtain or present pertinent data
Ability to maintain effective working relationships with other employees, and the general public
Ability to present information orally or in written form
Preferred
Bachelor's degree with three years of experience in social services plus two years' supervisory experience in eligibility determination; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities
Benefits
Medical (no-cost for the employee plan)
Dental
Life
Supplemental benefit coverages
On-site wellness clinic
Virtual telehealth program
Participation in the NC Retirement System
401(k) match option
Generous paid leave and holiday schedule
Tuition reimbursement
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
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Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
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CEO
Brandon McDonald
Head Of Marketing
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