Kasa · 1 month ago
Operations Manager II
New Orleans, LA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
4+ years expKasa is a leading tech-enabled hotel and apartment hotel brand that focuses on improving the profitability of hospitality assets. The Market Manager will oversee operations in the Pittsburgh market, ensuring high-quality guest experiences and managing financial and operational outcomes for Kasa units and properties.
HospitalityHotelTravel
Responsibilities
Ensure that every Kasa guest has a five-star stay. This means establishing dependable standards for cleanliness, maintenance, wifi and technology uptime, unit listing accuracy (on kasa.com and other websites), and coordinating with Kasa’s central Guest Experience team when local engagement is needed
Build mutually beneficial relationships with local property partners. This means spending the time with the leasing office and building maintenance teams at properties Kasa operates in, seeking to find ways to make Kasa a net benefit to their property and vice versa
Maintain every unit to a level that Kasa can be proud of. Whether repairing and replacing furniture, restocking, touch up painting, or performing more involved maintenance, you want every Kasa unit you oversee to be one you’d be proud for a family member or friend to stay in, for a day or a month
Monitor your market’s expenses and adhere to budgets. Your job isn’t to count every dollar, but you are ultimately accountable to making sure that each dollar spent can be explained and tied back to achieving your other goals, and ensuring the team avoids wastefulness or inattention
Qualification
Required
4+ years of community, operations or property management experience
1-2+ years of experience managing hourly employees
Responsible for achieving quantitative targets
App-fluent - comfortable with mobile technology, and eager to learn new systems and platforms
Highly organized and understand the power of a clear and prioritized schedule
Scrappy and willing to do what it takes to accomplish Kasa's goals
Reliable transportation and open to traveling to multiple locations/cities
Comfortable using Microsoft Office or Google Suite and can interpret basic financial statements
Can handle stressful situations with a calm and positive demeanor
Consider yourself a 'people person' and enjoy working with others
Preferred
2+ years of hospitality experience
2+ years of customer service experience
Worked in a startup environment where changes are always happening
Pride yourself on your communication and organizational skills
Benefits
Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.
Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match.
Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most.
Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!
Company
Kasa
Kasa is the industry-standard brand and operator of flexible accommodations.
201-500 employees
H1B Sponsorship
Kasa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2021 (6)
Funding
Current Stage
Growth StageTotal Funding
$166.3MKey Investors
SLWRibbit CapitalFirstMark
2025-08-19Series Unknown· $40M
2023-10-31Series C· $70M
2022-12-08Series C
Leadership Team
Roman Pedan
Founder & CEO
Recent News
2026-01-16
2025-09-19
Company data provided by crunchbase