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Flow Control Group · 2 weeks ago

Technical Service Coordinator

Queens, NY

Full-time

Onsite

Mid Level

3+ years exp

Industrial Solutions of New York is a fully functioning Mechanical Company that specializes in pump and electric motor repair. The Technical Service Coordinator serves as a key liaison between customers, technicians, and internal teams, ensuring service requests are handled promptly while supporting daily operations of the service department.

FuelIndustrialIndustrial Automation

Responsibilities

Coordinate service requests, job assignments, and technician scheduling with attention to priority and resource availability

Maintain oversight of open service orders, ensuring execution and communication across teams

Act as a subject-matter resource for customers regarding technical specifications, product capabilities, and service procedures

Translate technical issues into actionable solutions for both customers and service teams

Independently resolve customer issues and service disruptions by applying policy knowledge, technical understanding, and sound judgment

Escalate critical service issues while maintaining ownership of overall customer satisfaction

Track and manage service requests through the company’s CRM or service management system

Prepare and approve service quotes and replacement options with minimal oversight

Maintain detailed service records, including service reports, time logs, and parts usage

Build long-term relationships with customers by understanding their operational needs and anticipating service requirements

Recommend appropriate products, upgrades, or services that align with customer goals

Qualification

Technical support experienceElectric motorsPumpsERP/CRM systemsAnalytical skillsOrganizational skillsCommunication skillsDecision-making skills

Required

3+ years in a technical support, service coordination, or customer operations role within a mechanical or industrial environment

Strong working knowledge of electric motors, pumps, or HVAC-related equipment

Proficiency in ERP/CRM systems (e.g., Salesforce, QuickBooks, Jobber, etc.)

Exceptional organizational, communication, and analytical skills

Ability to manage priorities and make independent decisions in a fast-paced environment

High school diploma or GED required

Benefits

Medical, Dental and Vision insurance (among other plans)

Competitive 401(k) matching program

Career growth opportunities

Employee referral program

Paid time off and holidays

Parental leave

Company

Flow Control Group

Flow Control Group is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process & industrial automation sectors with locations throughout the U.S.

Founded in 2014

Charlotte, North Carolina, USA

1001-5000 employees