Jackson Hewitt Tax Service Inc. · 1 month ago
Tax Preparation Support Representative - Fulltime
United States
Full-time, Part-time
Remote
Entry Level
$16/hr - $16/hr
2+ years expJackson Hewitt Tax Service Inc. is a national brand committed to providing a better tax experience for hardworking Americans. The Tax Preparation Support Representative is responsible for assisting franchise offices and corporate employees with Federal and State tax questions, as well as technical support related to tax preparation software in a remote work environment.
Financial Services
Responsibilities
Solutions Oriented, supporting one-call-resolution. Able to use tools, knowledgebase, and communication skills to effectively research and transmit accurate information with a goal of resolving the Employee’s reason for contact
Answer questions for both State and Federal returns
Assist Tax Preparers on how to navigate Jackson Hewitt Proprietary Tax Prep Software through current and prior year system changes
Assist tax preparers in correction of State and Federal rejects
Provide knowledge particular to Federal or State code changes such as ACA and the Path Act
Demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor
Demonstrate the ability to maintain a confident, friendly, and helpful tone in conversation
Verbally de-escalate and handle difficult Employee situations
Take ownership in assisting, researching, resolving, or escalating Employee issues
Able to understand and implement new information and procedures efficiently and professionally
Able to understand detailed policies and procedures and explain these to the Employee in a manner which is easily understood
Excellent computer navigation and data entry skills – Agents will utilize multiple systems to access Employee information, research issues, educate and solve the Employee’s reason for contact
Ability for follow directions and perform the step necessary to resolve the issue
Ability to work independently and as part of a team
Ability to learn innovative technology quickly and adapt and tailor solutions to fit the challenge
Strong Windows 10 experience desired
Ability to accept and implement Quality and Performance Management Coaching / Feedback
Will handle and hold secure confidential and sensitive Employee information
Diligence in accurately documenting Employee records and cases
May be asked to assist with other program support including email, web chat, co-browse, outbound and other support initiative
Other duties, assignments and specific projects may be assigned at the discretion of executive management
Qualification
Required
Must have 2 years of tax preparation experience
High School Diploma or GED required
Minimum of 2 years of relevant Tax Prep Experience
Excellent computer navigation and data entry skills
Ability to accept and implement Quality and Performance Management Coaching / Feedback
Will handle and hold secure confidential and sensitive Employee information
Diligence in accurately documenting Employee records and cases
Ability to work independently and as part of a team
Ability to learn innovative technology quickly and adapt and tailor solutions to fit the challenge
Ability for follow directions and perform the step necessary to resolve the issue
Demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor
Demonstrate the ability to maintain a confident, friendly, and helpful tone in conversation
Verbally de-escalate and handle difficult Employee situations
Take ownership in assisting, researching, resolving, or escalating Employee issues
Able to understand and implement new information and procedures efficiently and professionally
Able to understand detailed policies and procedures and explain these to the Employee in a manner which is easily understood
Preferred
Proficiency in Profiler preferred
Proficiency in Microsoft Office, Contact Center applications, quality monitoring tools and applications, center reporting tools and technologies
Bilingual Spanish a plus
Strong Windows 10 experience desired
Proficiency with learning new technology and system applications
Benefits
Flexible Schedule Options – Work that works for you!
Free Life Insurance
Work Lotto (Win money for logged shifts)
Teladoc *(Unlimited Teladoc sessions for you and your whole household for $18 per month)*
Free identify theft protection
Corporate discount program
Free tax preparation training
Referral bonus opportunities available for referring qualified candidates
Free continuing tax education
Enrolled Agent materials and testing reimbursement
Medical & Prescription benefit option *(eligible to participate after working 1,560 hours annually)*
401k with Company Match *(eligible to participate after working the first 1,000 hours)*
Company
Jackson Hewitt Tax Service Inc.
When every dollar matters, it matters who does your taxes. At Jackson Hewitt, we are the lucky ones.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gerry Toro
Chief Executive Officer
Gregory Macfarlane
Chief Executive Officer & President
Recent News
2022-09-01
Company data provided by crunchbase